Manufacturing Site IT Operations LAN/Operations Specialist

Description
Onsite:
This position requires an employee to be onsite on a full-time basis and this candidate will rotate between first, second, and potentially third shift work.
The Role:
The GMIT Manufacturing LAN/Operations Specialist team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT devices, maintain and configure network devices and infrastructure support. There is also some on call work for network issues on off shifts. A wide degree of creativity and latitude is required. End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments.
What You'll Do:
Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting up to 40 lbs, climbing, and maneuvering stairs and ladders to reach screen-guarded areas.

• Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary.

• Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)

• Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions

• Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.

• Support the incident management process to coordinate issue resolution

• Support the label printing process at locations where IT has responsibility

• Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution

• Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership

What You'll Need:

• Possess 3-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
• Manufacturing experience (preferred)
• Experience in supporting comprehensive LAN, WAN, and WLAN environments.
• CCNA (preferred)

Preferred Qualifications:

• Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.

• Ability to support Windows PCs and peripherals

• Knowledge of client hardware use, repair, and replacement

• Knowledge of Client Operating Systems (Windows 10, Windows 11)

• A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint).

• Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar)

• Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals.

• Protocols such as VLANs, NAT/PAT, VPNs, IPsec, and TCP/IP

• Troubleshooting skills for Layer 1-4 switching and routing

• Technical knowledge of data, video, and voice network services

• Basic understanding of Active Directory management

• Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.

• A working knowledge of Service Now

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
• This job may be eligible for relocation benefits.
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