As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.
Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.
Flawless launch responsibility overall quality performance of the product we deliver to our customers.
What You Will Do
- Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
- Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
- Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.
- Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
- Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
- Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
- Liaison between Customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
- Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems.
- Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90
- Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
- Assure customer specific requirements are implemented.
- Perform Ppk – Cpk studies.
- PPAP or any other customer approval documentation for new products
- Continuous updating customers portals according to requirements
- Safe lunch Plan coordination activities
- PSO coordination activities
- Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes.
- Complete other projects and activities as assigned
- Participates and provides support related with quality systems management, objectives, targets and programs.
What You Need to Be Successful
- Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
- Minimum education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
- Minimum 3-5 years experience with automotive electronics. Audio and/or infotainment preferred
- PPAP
- Practical problem solving
- English 90%
- MSA
- Excellent interpersonal, organizational, verbal and written communication skills
- Customer specific requirements (applicable).
Bonus Points if You Have
- Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
- Manufacturing discipline
- Electronics Knowledge
- ISO 14001 and IATF 16949 Experience
- Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
- Ability to specify, develop and operate specialized equipment used for product analysis.
- Strong computer background with ability to calculate and analyze data, generate reports
- SPC
- APQP
- PFMEA
- Basic Knowledge of electricity
- Yellow Belt
- For Customer Ford
Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP
- For Customer GM
Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO
- For Customer Stellantis
Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.
- For Customer Toyota
Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR
- For Customer Subaru
Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,
- For Customer Kia/Hyundai
Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms
- For Customer BMW
Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production
- For Mercedes
Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START
What We Offer
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-EB1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Bachelor's degree (prefer Electrical or Mechanical Engineering)
- 3-5 years experience with automotive electronics (audio/infotainment preferred)
- Knowledge and execution of PPAP (Production Part Approval Process)
- MSA (Measurement System Analysis) experience
- Practical problem solving and root cause analysis (8D, FMEA)
- Ability to perform Ppk and Cpk studies and analyze quality metrics (PPM)
- Excellent interpersonal, organizational, verbal and written communication skills
- Proficiency in English (90%)
- Ability to implement customer-specific quality requirements
- Experience with manufacturing support, field containment, and customer plant interactions
- Microsoft Office skills (Word, Excel, Visio, PowerPoint)
- SPC, APQP, PFMEA experience
- IATF 16949 and ISO 14001 experience
- Certifications: ASQ, CQE, Six Sigma Green Belt, Yellow Belt (preferred)
- Electronics knowledge and ability to operate product analysis equipment
- Knowledge of OEM customer-specific portals and requirements (Covisint, SQMS, Argus, etc.)
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
