Manual Identification Verification (MIV) Specialist

Manual Identification Verification (MIV) Specialist
What Is MyBambu?
MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization. Find out more information: E-Verify Participation Poster or Right to Work Poster
Just a heads-up, this role is all about being present in person, and guess what? Our base is in West Palm Beach, Florida! So, if you're ready to dive in with us, remember, we're all about that office vibe - no remote work here!
Your Opportunity:
The impact that you can have at MyBambu is powerful. We're looking for someone who's eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works seriously, but also isn't afraid to have some fun either. Someone who's ready to take MyBambu-and their career-to the next level.
This is an in person full-time position reporting to the Chief Compliance Officer. As a MIV Specialist, you will be responsible for meticulously reviewing and authenticating customer identification documents. As an MIV Specialist you should possess a keen eye for detail, a strong understanding of identification verification procedures, and the ability to work efficiently in a fast-paced fintech environment.
Job Responsibilities:
Identification Document Review:

• Thoroughly examine and verify customer identification documents to ensure compliance with regulatory standards and company policies.
• Identify and report any discrepancies, inconsistencies, or suspicious activities during the verification process.

Data Entry and Record Keeping:

• Accurately enter and update customer information in our database, maintaining a high level of precision and confidentiality.
• Keep detailed records of identification verification activities, ensuring compliance with data protection regulations.

Communication:

• Communicate effectively with customers to request additional information or clarification during the identification verification process.
• Collaborate with internal teams to address any issues or discrepancies in a timely and professional manner.

Compliance Adherence:

• Stay informed about relevant regulatory requirements and industry best practices related to identification verification.
• Ensure strict adherence to all compliance guidelines and contribute to the enhancement of internal processes.

Customer Support:

• Provide assistance to customers experiencing challenges with the identification verification process, offering guidance and support to facilitate a smooth experience.

Skill and Abilities:

• Excellent verbal and written communication skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Ability to adapt to a dynamic work environment and be creative within a team.
• The ability to solve complex software problems.
• Knowledge of computers, networking, and electronics.
• Ability to identify the cause of processing problems and delays and to establish corrective actions.
• Resolution mindset, proven experience helping users navigate the client online platform tools to a solution.

Job Requirements:

• Bilingual (Spanish or Creole) proficiency is highly preferred.
• Minimum of one year of customer service experience, preferably in a fintech environment.
• Technologically savvy with a strong understanding of Microsoft Suite; Salesforce experience is a plus.
• Banking or financial industry experience is highly desirable.
• Excellent communication skills and a customer-centric approach.
• Proven ability to meet or exceed targets in a sales-oriented environment.
• Strong problem-solving skills and the ability to adapt to a dynamic and fast-paced work environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Bambu Benefits

• Excellent medical coverage.
• 15 days of paid time off
• 7 days of paid holidays
• Our small family corporate culture.