Managing Principal / Director – Cyber & Operational Resilience
Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent
Lead large-scale cyber and operational resilience transformation across the financial services industry
The Role
Capco is seeking experienced Managing Principals / Directors to join our Cyber & Operational Resilience capability. In this senior leadership role, you'll act as a strategic advisor and delivery lead, partnering with leading financial institutions to design and implement end-to-end resilience solutions. You'll play a critical role in shaping client strategy, leading complex transformation programmes, and driving growth across our Risk practice. You'll also champion AI-enabled ways of working, helping clients and teams responsibly adopt approved AI tools, automation, and data-driven insights to strengthen resilience, improve decision-making, and accelerate delivery while maintaining appropriate governance and human oversight.
What You'll Do
- Lead large-scale cyber and operational resilience programmes, including regulatory alignment with PRA, DORA, and global resilience frameworks, identifying opportunities to leverage AI-enabled workflows and automation to enhance client outcomes.
- Oversee resilience assessments across operational and technology landscapes, including third-party and vendor risk, using AI-enabled analytics where appropriate to strengthen risk identification, resilience, and decision-making.
- Define and implement resilience frameworks, governance models, controls, and reporting mechanisms, ensuring robust governance, validation, and responsible AI practices where AI-supported capabilities are adopted.
- Drive cyber resilience strategy, including cyber posture assessments, security architecture, cloud security initiatives, and the responsible application of AI to improve resilience capabilities.
- Lead business development, proposition creation, and strategic client growth while helping shape Capco's market-leading cyber and operational resilience offerings.
What We're Looking For
- Extensive experience in cyber risk, operational resilience, and third-party risk within financial services or management consulting.
- Proven success leading complex transformation programmes and building trusted relationships with senior executive stakeholders.
- Strong experience developing propositions, winning new business, and delivering strategic growth initiatives.
- Experience building, mentoring, and leading high-performing consulting teams while fostering innovation and responsible AI adoption.
- Deep understanding of resilience regulations and practical implementation across frameworks such as PRA, DORA, and global resilience standards.
Bonus Points For
- Experience delivering Important Business Services (IBS), Impact Tolerance (ITOL), scenario testing, and resilience embedding programmes.
- Background in cyber security architecture, cloud security, AI-enabled security analytics, or cyber technology implementation.
- Experience with vendor risk frameworks, supply chain resilience, and third-party governance.
- Strong track record in thought leadership, proposition development, market engagement, and AI-enabled resilience innovation.
- Experience working across multiple jurisdictions and regulatory environments.
Why Join Capco
- Deliver high-impact transformation programmes for Tier 1 financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, industry certifications, and structured leadership development.
- Help shape the future of cyber and operational resilience across financial services.
- Be part of a leadership team driving innovation, growth, and meaningful client impact.
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: Eight complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually. Take your pick—workshops, certifications, e-learning—your growth, your way. Business Coach assigned from Day One to help accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.
#LI-KA1
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Skills Required
- Extensive experience in cyber risk and operational resilience
- Proven ability to lead complex transformation programmes
- Strong experience in solution development and business development
- Experience building and leading consulting teams
- Deep understanding of regulatory requirements for resilience frameworks
What the Team is Saying
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
