Manager/Sr. Manager, Facilities & Maintenance
About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.
Come take this leap with us. Your ideas, thinking, and voice are wanted.
The Role
The Manager/Sr. Manager, Facilities & Maintenance is responsible for overseeing the maintenance and repairs of all stores across the Leap platform. This position is highly cross-functional, working with store teams, contractors, vendors and internal partners to ensure all stores are maintained to the highest standards, while optimizing cost, efficiency and speed.
Role Location
This New York City–based role requires in-office presence 2–3 days per week at our Tribeca location.
Key Responsibilities
Facilities & Maintenance
- Oversee the maintenance and repair of all retail stores by creating a national vendor network to ensure all brand and operational standards are met
- Onboard a national vendor network and manage all corresponding tools
- Direct the Facilities & Maintenance strategy to identify and prioritize projects and goals that support overall company goals
- Develop, implement and oversee preventative maintenance programs to avoid emergency issues, where possible
- Resolve maintenance issues with an emphasis on fast resolution and minimal business interruption
- Support all retail teams in addressing operational challenges related to facilities & maintenance
- Responsible for internal communication, timeline and updates related to ongoing maintenance projects
- Track all local health, safety and building code regulations to ensure compliance across all states
- Maintain records of inspections, permits and compliance
Vendor & Budget Management
- Work with vendors and service providers ensuring cost efficiency without compromising quality or service
- Manage the $.5M facilities budget through expense tracking, project management and clear communication with internal and external partners
- Track vendor compliance and quality through clear SLAs
- Develops and executes a communication strategy for all operational tasks
Cross-Functional Partnership
- Partner with Platform Operations, Store Development, Visual Merchandising and IT teams to ensure all stores are operationally excellent
- Support retail leadership through creation and review of ongoing maintenance audits
- Create and communicate SLAs for all issue types and resolution timelines
- Clearly communicate updates on maintenance projects, including budget approvals, alignment and timeline
Salary Range Transparency
A reasonable estimate of the current base salary range for this position is $100,000-$126,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level and experience. Leap offers a competitive total rewards package, which includes medical, dental, and vision insurance, sick leave, unlimited paid time off, and more.
Leap EEO statement
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
Top Skills
What We Do
We're building the largest network of branded retail stores - powered by data, systems and scale. Our platform empowers the next generation of leading consumer brands to connect and grow with high value customers at dramatically reduced cost and risk. We now have 100 active stores today across the country in such hot spots as Los Angeles, Chicago, New York City, Austin, Scottsdale, Miami, San Francisco, and growing.
Why Work With Us
We achieved 50% growth YOY since inception. Just last year, we opened 54 stores and welcomed 14 new brands to the platform (all during a pandemic!). We just closed our Series B of $50 million in December 2021 and we are planning to grow 4x. We offer a hybrid model for work which affords flexibility. We have an open door policy and unlimited PTO!
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