Manager, Workplace Experience

About You  

You understand the importance of great hospitality and have exceptional interpersonal skills. You thrive working in a diverse work environment, resolving a variety of issues quickly and efficiently. You are a great multi-tasker and have great communication skills to interact with all different levels within a company. 

About The Role 

As the Workplace Experience Manager, you are responsible for building a welcoming and positive environment for our goop employees, vendors, building management, and visitors. While working cross-functionally with many teams and reporting to the COO, you will be integral to the workplace in promoting a highly collaborative, fun, and safe environment. 

Responsibilities include:  

• Acts as the first point of contact at the goop HQ and provides general support to visitors, welcoming them into the corporate office  
• Supports company operations by maintaining office systems and the overall condition of the office, managing the general kitchen area (reordering snacks and supplies, ensuring devices are in working order, etc.), arranging necessary repairs by coordinating with facility management vendors, including cleaning, security services, HVAC, etc.  
• Maintains office efficiency by managing space utilization and planning for and implementing office systems and new equipment 
• Oversees facilities budget and ensures that all items are invoiced and paid on time 
• Owns inter-office calendar, scheduling companywide Stand-up meetings, and all goopKitchen conference room needs 
• Handle all mailing, shipping, packages, and deliveries (Pick up mail from PO box weekly and pick up USPS mail from the lobby mailbox daily)  
• Partners with People Operations to update and maintain office policies as necessary 
• Coordinates with the IT department on all office equipment 
• Addresses employees’ queries regarding office management issues and works cross-functionally to find solutions 
• Plans in-house or off-site activities such as company events and team-building experiences  

Qualifications & Experience 

• Brings a warm and welcoming disposition to the office 
• Proven interest in a company culture that values an excellent workplace experience 
• Demonstrates an attention to detail regarding aesthetics and care of a shared workspace 
• Experience working with vendors to proactively manage and resolve all building issues 
• Able to manage vendor billing and an OPEX budget  
• Is organized, thorough, and a problem-solver  
• Has strong communication skills, both verbal and written 
• Proficient in Microsoft Office (Outlook, Word, Excel, Forms, etc.) 
• Has strong interpersonal skills and can communicate with all levels in the organization 
• Lives close to our Santa Monica office, being available according to our hybrid work policy and for unplanned office needs and remote work days 

FAQ  

• Compensation: $65,000 - $70,000 + Equity. This is a full-time, exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Santa Monica, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes. 
• Benefits: Generous health benefits package, fertility benefits and paid parental leave.  
• Perks: “goopcation” paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful work space in Santa Monica    
• Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee’s growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.