Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.
The Manager of Underwriting is a vital leader within the Unlock team, responsible for overseeing the daily operations of the Underwriters. This role ensures that all files are managed and closed efficiently and accurately while maintaining high standards of customer service. The Manager of Underwriting, plays a critical role in driving customer satisfaction and overall business success through strategic oversight, team management, process improvement, and compliance.
What you'll do- Lead and manage the daily operations of the Underwriting team, ensuring efficient file processing and adherence to service level agreements (SLAs).
- Oversee the underwriting pipeline and implement forecasting tools to meet investment funding targets.
- Ensure all applications are accurately reviewed, underwritten, and prepared for closing in compliance with internal standards and regulatory guidelines.
- Monitor team performance metrics (KPIs), providing coaching and support to drive continuous improvement and accountability.
- Resolve escalated customer issues with professionalism, maintaining a high level of service and satisfaction.
- Collaborate cross-functionally with internal departments to enhance operational processes and align on strategic goals.
- Drive compliance with internal policies, underwriting guidelines, and external legal and regulatory requirements.
- Identify training needs and lead the development of onboarding and ongoing education programs for underwriting staff.
- Hire, coach, develop and manage performance of all team members. Ensure Unlock values are adhered to and consistently demonstrated. Effectively manage budget and resources.
- 7-10 years of mortgage or related processing experience.
- At least 3 years in a supervisory or managerial role.
- Proficiency in PC skills and the Microsoft environment.
- Strong organizational, leadership, and motivational skills.
- Proven ability to build and maintain strong relationships across all levels of the organization.
- Excellent communication and problem-solving skills.
- Ability to thrive in a high-volume, fast-paced environment and manage change effectively.
- Ability to think critically and independently assess risk exposure, escalate concerns appropriately, and ensure deal quality aligns with company risk appetite and investor guidelines.
- Discretionary time off for rest and recharge.
- Comprehensive health plans covering medical, dental, and vision, fully funded by us.
- 4% employer match to your 401(k) contributions.
Target base compensation range is $100,000 - $120,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options and paid time off.
Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
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What We Do
Unlock helps everyday American homeowners that have been left behind by the traditional home and finance system. While there are many ways to tap home equity, a home equity agreement (HEA) from Unlock is unique because it was designed to help families solve their financial challenges, and in doing so help them live more successful financial lives
