Hello there! Infrrd here.
Haven’t heard of us before? No problem.First off, it’s pronounced In-fur-d.
We are a leading Enterprise AI and Intelligent Document Processing (IDP) company that helps global organizations automate complex, document-heavy workflows using AI and machine learning. Our solutions power mission-critical operations across mortgage, insurance, construction, and manufacturing—unlocking data trapped in documents to drive accuracy, efficiency, and compliance at scale.
And now, we are on the lookout for Manager - Underwriting, who can manage day-to-day operations of a team of underwriters/QC analysts, to perform comprehensive QC reviews on closed residential mortgage loans across multiple loan types while ensuring strict compliance with agency, investor, and regulatory guidelines.
Key Responsibilities
Team & People Management
- Manage day-to-day operations of a team of underwriters/QC analysts
- Hire, onboard, and train new underwriters; build and maintain training curriculum
- Conduct coaching, performance reviews, and calibration sessions to ensure consistent underwriting/QC decisions across the team
- Manage rosters, shift planning, and capacity against pipeline volume
Underwriting & QC Oversight
- Review and approve/escalate complex or exception-based loan files across VA, FHA, and Conventional products
- Personally audit and validate post-closing QC reviews — including income, assets, credit, collateral, compliance, and closing documentation — to confirm findings are accurate and properly root-caused
- Serve as the final point of escalation for underwriting/QC deficiency findings and disputes
- Ensure full-file QC reviews (pre- and post-closing) comply with agency, investor, and federal/state regulatory guidelines
- Own team-level SLAs: quality accuracy rate, turnaround time (TAT), rework/error rate, and QC defect rate
- Support and drive Corrective Action / Preventive Action (CAPA) initiatives arising from QC findings
- Identify recurring underwriting/QC defect patterns and drive process improvement initiatives
Compliance & Governance
- Maintain 100% adherence to internal QC policies, controls, and governance standards
- Track regulatory and guideline updates (VA circulars, HUD mortgagee letters, GSE/Fannie-Freddie updates, TRID, ATR/QM) and cascade changes to the team
- Support internal, investor, and regulatory (HUD/VA) audits by providing documentation and guideline justification
- Report team metrics (productivity, quality, TAT, QC defect trends) to senior leadership
Must-Have Qualifications
- Bachelor's degree (Finance, Business, or related field
- Minimum 6–8 years in US Residential Mortgage Underwriting and/or Post-Closing QC, with at least 2–3 years in a supervisory/team lead capacity
- Hands-on underwriting and post-closing QC review experience across VA, FHA, and Conventional loan types
- Strong working knowledge of:
- VA Lender's Handbook (Pamphlet 26-7)
- HUD Handbook 4000.1
- Fannie Mae Selling Guide / Freddie Mac Seller Servicer Guide
- Full loan file review — Income, Assets, Credit, Appraisal, Compliance, Closing documentation
- Experience conducting root-cause analysis on QC deficiencies and documenting findings
- DE (Direct Endorsement) Certification for FHA loans (HUD-approved), or equivalent
- VA SAR or equivalent VA underwriting authority/certification
- Experience with LOS/QC platforms: Encompass, ACES, DocMagic, Calyx, or similar
- Strong people management skills — hiring, coaching, performance management, conflict resolution
- Excellent written/verbal communication for escalations and cross-functional coordination
- Ability to operate under defined Quality and Quantity SLAs
Good-to-Have Skills
- Working knowledge of USDA, Jumbo, and Non-QM loan programs
- Familiarity with TRID, ATR/QM, ECOA, Fair Lending, and RESPA regulatory frameworks
- CMB (Certified Mortgage Banker) or similar industry certification
- Experience managing offshore/hybrid/distributed underwriting or QC teams
- Six Sigma/Lean or process-improvement background
- Experience building training/certification programs from scratch
- Data-driven mindset — comfortable with dashboards/Excel/Power BI for pipeline and QC defect reporting
- Prior experience being audited by HUD/VA or handling investor QC reviews directly
- Exposure to AI/IDP-based mortgage automation platforms (a plus given Infrrd's product context)
Looking forward to speaking with you!
By submitting your application, you agree that your personal information and resume may be collected, processed, and stored by us for recruitment purposes, including consideration for future roles.
Skills Required
- Bachelor's degree in Finance, Business, or a related field
- 6-8 years of experience in US residential mortgage underwriting and/or post-closing QC
- 2-3 years of supervisory or team lead experience
- Hands-on underwriting and post-closing QC experience across VA, FHA, and Conventional loan types
- Working knowledge of the VA Lender's Handbook Pamphlet 26-7
- Working knowledge of HUD Handbook 4000.1
- Working knowledge of Fannie Mae Selling Guide and Freddie Mac Seller/Servicer Guide
- Full loan file review experience covering income, assets, credit, appraisal, compliance, and closing documentation
- Experience conducting root-cause analysis on QC deficiencies and documenting findings
- DE Direct Endorsement Certification for FHA loans or equivalent
- VA SAR or equivalent VA underwriting authority/certification
- Experience with Encompass, ACES, DocMagic, Calyx, or similar LOS/QC platforms
- People management skills including hiring, coaching, performance management, and conflict resolution
- Excellent written and verbal communication skills
- Ability to operate under defined quality and quantity SLAs
- Working knowledge of USDA, Jumbo, and Non-QM loan programs
- Familiarity with TRID, ATR/QM, ECOA, Fair Lending, and RESPA
- CMB Certified Mortgage Banker or similar industry certification
- Experience managing offshore, hybrid, or distributed underwriting/QC teams
- Six Sigma, Lean, or process-improvement background
- Experience building training or certification programs from scratch
- Comfort using dashboards, Excel, or Power BI for pipeline and QC defect reporting
- Experience with HUD/VA audits or direct investor QC reviews
- Exposure to AI or IDP-based mortgage automation platforms
What We Do
At Infrrd, we help businesses handle messy, unstructured documents. Our AI-powered platform extracts, organizes, and automates data processing—so you don’t have to. From invoices and contracts to engineering drawings and handwritten notes, we handle the complex stuff that traditional OCR and automation tools can't. Our technology learns from real-world data, making it faster, more accurate, and more intelligent over time. But we don’t stop at data extraction. Infrrd automates entire workflows, cutting down manual effort, reducing errors, and speeding up processes for industries like insurance, mortgage, real estate, engineering, and logistics. Tailored for Your Industry One-size-fits-all? Not here. Infrrd’s AI is built for your industry—whether you’re in insurance, mortgage, real estate, engineering, or logistics. With over a decade of experience, we’ve fine-tuned our platform to handle industry-specific challenges with unmatched accuracy. Innovation That Keeps You Ahead We don’t just follow trends—we create them. Our dedicated R&D team is constantly pushing the boundaries of automation, bringing game-changing AI advancements to market first. With 11+ international patents (and counting!), we’re committed to making document processing smarter, faster, and easier. Meet Ally | Your AI-Powered Intelligent Agent Ally is our latest breakthrough—an AI-driven agent that takes workflow automation to the next level. Pre-trained on industry knowledge, Ally eliminates manual work, handling everything from data extraction to intuitive decision-making.
