The Role
Lead and grow a hands-on UI/UX team to deliver end-to-end product design. Build design systems, research and metrics, mentor designers, partner with Product/Engineering, and travel to events to observe and support customers.
Summary Generated by Built In
Manager, UI/UX Design – Job Description
Reports To: SVP, Product
About the Job:
Curious how the world of live event commerce differs from walking into a retail store? How does atVenu power the world's biggest concerts and sporting events? At the heart of it, is great design that allows our users to accomplish their tasks easily and consistently, in the thriving chaos that is live events. We're looking for a design leader to help us move this forward!
We need a hands-on design leader (player/coach) residing in the Calgary area who can build and lead the UI/UX function shaping our current and upcoming product offerings. The heart of atVenu is ensuring we solve our customer's problems as elegantly and easily as possible. That starts with great design, user experiences, and a team empowered to deliver them.
What You’ll Do:
- Guide and build out a UI/UX practice, partnering with Product Management, Creative Design, Development, and QA leadership to align design strategy with business goals.
- Lead and grow a team of UI/UX designers being a player/coach yourself, helping direct and build full-cycle UI/UX from concept, prototype, design, to presentation of recommendations, inclusive of sketches, flow diagrams, wireframes, mockups and/or prototypes across user segments.
- Establish and evolve metrics and research practices (user interviews, usability testing, market analysis) that drive product design decisions across the team.
- With the help of your team, champion the design system and guidelines in partnership with cross-functional teams, driving consistency and scalability across the product portfolio.
- Own hiring, performance management, and career development for the design team.
- Coach and mentor designers, developers, and product managers on UI/UX best practices, raising the bar for craft across the org.
- Travel to festivals, venues, and shows to observe features in the wild and support our customers.
What You’ll Bring:
- 8+ years of UI/UX design and implementation experience, including 2+ years directly managing designers; SaaS experience a bonus.
- Comfort operating with some ambiguity, with proven ability to build process and structure rather than just following it.
- A track record of building or scaling a design team or practice.
- A great eye and feel for user experience — you know when something is too complicated and have a knack for knowing what paradigms are best suited to solve a problem.
- An ability to know what industry best practises to apply and when not to
- A practical approach to balancing business objectives with best practices, and the judgment to know when to push and when to pragmatically ship.
- The ability to hold a team accountable to delivery goals consistently, with high quality output.
- Experience with modern wireframing tools (Figma, Sketch, etc.) and the willingness to adopt new tools.
- Strong understanding of app and web technologies.
- Experience working with lean and agile processes and methodologies.
- Humility, plus strong opinions that are loosely held.
- A portfolio showing great UI design and UX problem solving, plus examples of design leadership or mentorship.
- Figma, Excalidraw, Figjam, Github
Equal Opportunity Employer
atVenu is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, protected veteran status, age, disability, or any other protected status.
Disclaimer
The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all colleagues may be required to perform duties outside their normal responsibilities as needed, and the priorities within each role evolve over time based on the needs of the business.
Skills Required
- 8+ years of UI/UX design and implementation experience, including 2+ years managing designers
- Track record building or scaling a design team or practice
- Experience with modern wireframing tools (Figma, Sketch, etc.) and willingness to adopt new tools
- Strong understanding of app and web technologies
- Experience working with lean and agile processes and methodologies
- Establishing metrics and research practices (user interviews, usability testing, market analysis)
- Ability to build process and structure and operate with ambiguity
- Ability to balance business objectives with UX best practices and ship pragmatically
- Experience championing and scaling a design system and guidelines
- Portfolio demonstrating UI design, UX problem solving, and examples of design leadership or mentorship
- Willingness to travel to festivals, venues, and shows to observe and support customers
- Strong interpersonal skills, humility, and ability to mentor and hold team accountable
atVenu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about atVenu and has not been reviewed or approved by atVenu.
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Healthcare Strength — Job postings for U.S. roles indicate an employer-paid medical plan with a choice of PPO or HMO. Feedback suggests healthcare coverage is a defined component of the package.
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Retirement Support — A 401(k) employer match is explicitly included in a recent role description. Feedback suggests retirement support is structured rather than ad hoc.
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Fair & Transparent Compensation — Employer-provided salary ranges appear on certain roles, helping candidates calibrate expectations. Feedback suggests compensation details are shared at least for some positions.
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The Company
What We Do
Founded in 2012, atVenu is the world’s leading Live Event Commerce platform for managing Artist Tours, Venues, and Festivals in every major market. atVenu’s platform provides actionable data and insights to anyone, anywhere, and anytime, allowing organizations in the live event commerce industry to maximize their revenue. Our technology combines an advanced backend system specifically built to handle the unique challenges of running live events with a seamless front-end point of sale with mobile order purchasing. atVenu’s platform is used at over 100,000 events each year and is trusted by the world’s largest artists and industry leaders. atVenu is headquartered in Sausalito, CA with additional offices in San Clemente, CA and Calgary, AB.
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