Manager, Travel Experiences Delivery Lead

West Creek 2 (12072), United States of America, Richmond, Virginia
Manager, Travel Experiences Delivery Lead
Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one's Premium Products and Experiences organization. We aim to grow an industry leading travel booking platform that customers love and delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.
As the Travel Delivery Lead Manager, you will leverage your strong organizational, communication, teamwork, and problem solving skills to deliver on highly strategic travel initiatives in close partnership with our Product Managers and BAs. You will also work cross functionally with our partner teams, including: Tech, Design, Marketing, Risk, Legal, and 3rd party partners to bring our innovative travel features to market and manage large-scale marketing and product rollouts.
Scope of Role & Responsibilities:

• Ultimate Answer: Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business
• Coordination of execution: Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery. Be 'in-the-know' side by side with product, tech, design, marketing, and well managed conversations across teams to connect the dots and ensure things do not fall through the cracks.
• Dependency mapping, tracking, and resolution: Develop & maintain dependency maps. Coordinate timelines w/ dependent teams independently. This may be across tech, product, design, marketing lane, Hopper, & well-managed partners. Be the 'quarterback of delivery' of the piece of intent once it is defined.
• Stakeholder management: Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, problem solve issues, remove blockers, etc. Lead delivery prep meetings across our team and stakeholders , develop launch materials, and develop GNG materials.
• Status Tracking & Reporting: Be able to both create & distribute systemized status reporting on delivery progress to Product & Tech LT, and also provide ad-hoc updates on specific areas of interest as needed.
• Steward of documentation: Create structure for defining, executing, and maintaining system documentation that can be used to assist with onboarding, federation & contribution models, and intent launch plans.
• Steward of well-managed processes: Track & champion well managed processes for both tech efforts (SONIC & Operational Excellence) as well as gathering, storing, & organizing documentation for well-managed partners (legal, risk, compliance).
• Testing Planning & Support: Be comfortable working hands on with product & tech to execute test scenarios and provide lift for the dev & product teams. Own the testing documentation, ensuring necessary inputs are provided by SMEs, and keeping our team and partners on track to complete testing ahead of launches.

As the Travel Delivery Lead Manager, you will need:

• Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing decks, etc.
• Excellent problem solving and influencing skills, and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward
• A quantitative approach to problem solving and a collaborative approach to implement holistic solutions; a systems thinker
• A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners
• A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• The ability to simplify the technically complex and drive well-educated decisions across product, analyst, engineering, design, marketing, and external partner representatives
• To facilitate Well Managed processes like ADA and LAUNCH
• To have highly tuned emotional intelligence, be a good listener, and have deep seated empathy for teams and partners

We want you if you are:

• Self-Starter: Willing & able to create repeatable processes that simplify execution and insert themselves into work streams to autonomously find ways to deliver value to the broader group.
• Team Player: Able to build strong relationships with both tech & product partners to work cross-functionally. Has a lean-in attitude and is willing to reach out to partners autonomously to get the team answers as needed (both within & adjacent to travel).
• Systems Thinker: Able to connect the dots between how different technology systems work together to add value. Comfortable working cross-functionally across different teams.
• Communicator: A strong communicator that can inform stakeholders up through VP on status, progress, & impediments. Capable of communicating with business, technology, design, and marketing leaders. Strong written & verbal communication is paramount.
• Comfortable with technology: Understands the basic building blocks of tech systems and to be able to converse with both PdMs & Tech Leads about how different components fit together. They should understand how data & backend systems come together to deliver a user experience. They should not be expected to participate in code reviews or committing code.
• Organizer: This associate should be one of the most organized on the team, so much so that they can build processes / tools that help the collective be more organized & provide clarity for team members & stakeholder s.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 4 years of project or program management, client facing consulting experience, or a combination

Preferred Qualifications:

• At least 5 years of program management, client facing consulting experience, or a combination
• At least 2 years of experience in a horizontal delivery function
• Experience centralizing information from many teams and creating structure and a delivery plan
• Experience creating clear and structured Google Slides presentations and other documentation
• Experience utilizing project management tools and techniques (Jira)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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