At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.
Due to exciting growth plans and recent internal promotions & moves across the business, we’re looking for a Manager in Training to join our Warringah Mall store! This is your chance to help lead a passionate team, deliver exceptional customer experiences, and make a real impact.
Why this role is a game changer
As a Bailey Nelson Manager in Training (MIT), you won’t just support the store, you’ll help run it. You’ll play a key role in delivering seamless, joy-filled customer experiences, from clinic to frame styling to final dispense. This is more than a job, it’s your pathway to running your own store.
You’ll:
- Support with store operations (including running the store 2 days a week)
- Support the Store Manager & Optometrist to drive performance
- Own the customer journey and make every interaction exceptional
What’s in it for you
- OTE $90,000 (Base + Super + Monthly + Annual Bonus + Profit bonus) (monthly & annual incentives)
- Fast-track to leadership - Your own store in 6-12 months
- Real career growth - New stores opening across AU & NZ in 2026
- Hands-on training - Learn optical dispensing + leadership skills
- Mentorship that matters - Coaching from Store, Regional & Area leaders
- Build your own customer base – With strong local marketing support
- 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
What we’re looking for
- Retail, Hospitality, or Optical Leadership Experience: Proven experience at a supervisor or management level within a fast-paced retail, hospitality, or customer-centric environment
You know how to lead from the front, manage shifts, and keep a team motivated - Values-Driven & Grounded: Someone who aligns perfectly with our culture and values - down to earth, tight knit and constantly striving to improve
- Commercial Acumen & Sales Drive: Proven experience at a supervisor or store management level, with a track record of smashing sales budgets and driving retail KPIs (Multipairs, ATV, Conversion)
- Exceptional Customer Service Skills: A passion for delivering world-class optical experiences, mastering the customer journey, and prioritising the customer above all else
- Natural Leadership & Accountability: Experience running daily store operations, managing rosters, and taking full ownership of store performance. You lead by example and love coaching and upskilling team members
- An Aspiring Store Manager: A driven retail leader with the ambition and resilience to upskill and step into a BN Store Manager role within 6–12 months
- Available to work full time 38 hours, Sunday–Thursday roster
This is your chance to step into an exciting role, elevate your leadership career, and be part of a brand that’s growing fast.
Ready to frame your future? Apply now.
Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.
Skills Required
- Proven supervisor or management experience in a fast-paced retail, hospitality, optical, or customer-centric environment
- Experience leading teams, managing shifts, and motivating employees
- Proven sales performance and ability to drive retail KPIs, including multipairs, average transaction value, and conversion
- Exceptional customer service skills and commitment to delivering high-quality optical customer experiences
- Experience running daily store operations, managing rosters, and owning store performance
- Experience coaching and upskilling team members
- Ambition and resilience to become a Store Manager within 6–12 months
- Availability to work full time, 38 hours per week, on a Sunday–Thursday roster
What We Do
Founded in Bondi Beach in 2012, Bailey Nelson is an Australian optical retail chain specializing in glasses, sunglasses, and contact lenses. Now operating over 100 stores across Australia, New Zealand, and Canada, the company focuses on crafting quality, beautiful, and affordable eyewear. Their mission is to deliver world-class eye care without compromise and transform the way people experience and enjoy eye care.
