Job Description
What is the opportunity?
RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting globally across multiple geographical time zones. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability.
The incumbent is responsible to manage the TLM Support Helpdesk and provides support to other areas of Client Operations (Operational Control/Global Reconciliations) to assess research, analyze and document business needs related to TLM (Transaction Lifecycle Management) application in order to resolve issues and improve processes by recommending business solutions that meet sponsor/stakeholder needs.
You will be supporting UK region, working hours would be between 4pm – 1am or 5pm - 2am. However, flexibility is required to support business needs.
What will you do?
- Lead employees using performance management , manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via MMP ticket and resolved on with high standards and on a timely manner. Provides support in the area of Global Reconciliations when related to TLM
- Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented
- Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight
- Take charge and be accountable for the planning process of projects. Contributes to review of SLA’s and Business Continuity documents
- Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
What do you need to succeed?
Must-have
- 5-8 years of financial services industry experience in an operations environment
- Strong people management skills
- Custody and Banking / Funding knowledge in operations / back office
- Detailed knowledge of TLM applications
- Reconciliations knowledge for both cash and asset
- Experience on Custody/Shareholder services
- Understanding in other functions like Entitlements, Cash Management, Transaction Management, Settlements, Fund Accounting
Nice-to-have
- Familiar with core platforms: TLM Premium, Milvus, W360, BaNCS, Polaris, Tableau, JIRA, Confluence
- Superior interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
- Superior communication, presentation and negotiation skills.
- Strong innovation and change management orientation.
- Strong business acumen and profit orientation.
- Risk management and mitigation focus.
- Strong talent management and leadership capabilities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Skills Required
- 5-8 years of financial services industry experience in an operations environment
- Strong people management skills
- Custody and Banking / Funding knowledge in operations / back office
- Detailed knowledge of TLM applications
- Reconciliations knowledge for both cash and asset
- Experience on Custody/Shareholder services
- Understanding in functions like Entitlements, Cash Management, Transaction Management, Settlements, Fund Accounting
- Familiar with core platforms: TLM Premium, Milvus, W360, BaNCS, Polaris, Tableau, JIRA, Confluence
- Superior interpersonal and networking skills with proven track record dealing with clients and senior management
- Superior communication, presentation and negotiation skills
- Strong innovation and change management orientation
- Strong business acumen and profit orientation
- Risk management and mitigation focus
- Strong talent management and leadership capabilities
RBC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RBC and has not been reviewed or approved by RBC.
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Healthcare Strength — Healthcare coverage is positioned as robust, including medical, dental, vision, life insurance, and disability coverage, with day-one eligibility in some U.S. roles. Mental-health support and virtual care offerings are also emphasized as meaningful parts of the package.
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Retirement Support — Retirement and savings support is described as a structured part of total rewards, including 401(k) matching in the U.S. and enhanced defined-contribution pension contributions in Canada. Additional savings vehicles and employer contributions are presented as adding material value beyond base salary.
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Parental & Family Support — Family-oriented benefits are highlighted through paid parental/caregiver leave in certain U.S. roles and expanded support for fertility, surrogacy, and adoption in Canada. Backup care and related family supports are also presented as strengthening overall benefits attractiveness.
RBC Insights
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
