Position Summary...
What you'll do...
Manager II, Operations, eComm - Personalization
Introduction
Want to use your critical thinking & problem-solving abilities to influence the future of eCommerce?
The Manager II, Operations, eComm, Personalization is a critical leader in enhancing our eCommerce performance and creating a unique and frictionless site experience for our customers. This person will identify and drive key strategic initiatives within eCommerce, work with external partners that bring emerging technologies to enhance our site experience, inform our product roadmap and tooling, build out robust reporting and KPIs, and define and roll out scalable best practices and site optimization efforts. They’ll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and grow our eCommerce business.
You’ll sweep us off our feet if…
· You understand how customers shop online… and use strategic thinking and innovation to create a truly frictionless online shopping experience and help drive our eCommerce business.
· You’re a strategic problem-solver… breaking down complex and ambiguous issues, formulating and testing hypotheses, developing and communicating recommendations.
· You’re a visionary… constantly looking for ways to set us apart from the competition, spotting new and innovative technology that can make shopping experience easy, convenient, and fun.
· You’re an inspiring communicator…leading broad organizational changes isn’t easy, but you educate and motivate others to move forward through effective structured communication and storytelling.
· You build trust quickly & lead by influence…creating sustainable business impact through cross-functional partnership, as well as end-to-end ownership.
· You use data and insights… to make informed and impactful decisions and know how to translate complex information into user-friendly insights, influencing business strategy and driving action.
· You’ve got analytical skills… or not afraid to learn some common analytical & data visualization tools, such as: Looker, Tableau, SQL, etc.
· You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You’ll make an impact by:
· Driving development and execution of continuous improvement plans for tools and processes by reviewing and evaluating current state
· Identifying areas of opportunity by performing a gap analysis on current capabilities and future expectations, providing recommendations to inform strategy development and long term planning
· Analyzing trends to identify root cause of highly complex issues, providing guidance on development of solutions based on functional expertise
· Driving scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the org
· Driving customer centric product strategy via User Testing, AB Testing and analytics deep dives, synthesizing the information into actionable recommendations for the personalization team
· Providing escalation support on personalization features, working with both internal and external partners to drive resolution and protect customer experience on-site
· Analyzing trends to identify root causes of common issues and provides input to effective solutions
· Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues
· Serving as central POC for key business partners within the site and revenue organizations, driving in-season touchpoints and quarterly planning and roadmap conversations
Preferred Qualifications:
· 4+ years related experience in Management Consulting, Business Operations, Site Merchandising, Partnerships or related field; 2+ years in retail, e-commerce, or customer facing industry preferred
· MBA preferred
· Strong customer obsession focused on building the right site experience for our customer
· Strategic mindset with ability to tackle complex and ambiguous problems
· Analytical toolkit, comfortable making data-driven decisions, and thirst for continuous improvement
· Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
· Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
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At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-08479:The annual salary range for this position is $104,000.00-$202,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
Top Skills
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
