About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Job Title: Manager, Technical Support
Location: Bengaluru, India (Hybrid)
Department: Customer Support
Reports to: Director, Customer Support
Our Opportunity
We are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support environment. This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability. This role requires flexibility in working hours based on business needs.
You will make an impact by being responsible for:
· Lead and mentor a team of technical support engineers across multiple time zones.
· Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.
· Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.
· Analyze support trends and metrics to identify areas for process and product improvement.
· Develop and maintain knowledge base articles and support documentation.
· Drive operational excellence through automation, tooling, and process optimization.
· Participate in hiring, onboarding, and performance management of team members.
You will be a great fit if you have:
· 10+ years of experience in technical support, with at least 3 years in a leadership role (Management role).
· Strong understanding of enterprise software, SaaS platforms, and cloud technologies.
· Experience with automation, RPA, or AI-based platforms is a plus.
· Excellent problem-solving, communication, and interpersonal skills.
· Proven ability to manage escalations and work under pressure.
· Bachelor's degree in computer science, Engineering, or a related field.
Preferred Skills
· Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.
· ITIL certification or experience with ITSM frameworks.
· Experience working in a global support environment.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Skills Required
- 10+ years of experience in technical support
- At least 3 years of experience in a leadership or management role
- Strong understanding of enterprise software, SaaS platforms, and cloud technologies
- Excellent problem-solving, communication, and interpersonal skills
- Proven ability to manage escalations and work under pressure
- Bachelor’s degree in computer science, engineering, or a related field
- Experience with automation, RPA, or AI-based platforms
- Familiarity with Salesforce, Jira, Confluence, and monitoring platforms
- ITIL certification or experience with ITSM frameworks
- Experience working in a global support environment
Automation Anywhere Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Automation Anywhere and has not been reviewed or approved by Automation Anywhere.
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Fair & Transparent Compensation — Pay is considered competitive to above average in many core roles, with sales and senior go-to-market positions noting strong on-target earnings and competitive packages. Feedback suggests several technical and leadership roles also view salary as a recurring strength.
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Leave & Time Off Breadth — Time off includes unlimited PTO in many postings, company holidays, volunteer days, and additional quarterly “Achievement Days” to unplug. Feedback suggests this breadth provides meaningful opportunities to rest and recharge.
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Flexible Benefits — Work practices emphasize flexible and hybrid arrangements, with remote options supported across roles. Feedback suggests this flexibility is a notable component of the total rewards experience.
Automation Anywhere Insights
What We Do
Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity. With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies. Industry Awards and highlights: · Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation · Named a Leader in Forrester Wave · Named a Leader and Star Performer in Everest Peak Matrix · Named a Leader in Nelson Hall NEAT Intelligent Automation Report · G2 Crowd 2020 Best Software Company · First Cloud-native digital workforce platform · 850+ pre-built, intelligent automation solutions · Bot security and IP protection · SaaS packages · Over 1.4M courses completed in Automation Anywhere University · Free AI-powered Community edition Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday
