As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
The Manager, North America Technical Sales – Audio, Video & Control is responsible for leading the technical sales enablement, customer training, and pre-sales engineering support for HARMAN Professional Solutions Audio, Video, and Control solutions across North America. This role partners closely with Independent Sales Representatives (ISRs), channel partners, consultants, end users, and internal sales teams to support solution adoption, strengthen technical engagement, and help drive business growth across the portfolio.
The Manager will lead a team of Application Engineers responsible for delivering technical expertise, customer and partner training, solution design guidance, system recommendations, product demonstrations, and pre-sales support for complex audio, video, and control deployments. This role serves as a key bridge between Sales, Product Management, and cross-functional HARMAN teams to ensure strong technical alignment, customer success, and effective communication of market feedback to influence future solutions and go-to-market strategies.
What You Will Do
- Lead and develop a team of Application Engineers responsible for pre-sales technical support, customer training, and solution enablement across HARMAN Audio, Video, and Control solutions.
- Partner closely with Independent Sales Representatives (ISRs), channel partners, consultants, and internal sales teams to provide technical expertise and guidance throughout the pre-sales process.
- Deliver and evolve technical training programs for customers, partners, consultants, and end users to enable successful deployment and adoption of HARMAN solutions.
- Provide pre-sales system design guidance, solution recommendations, product demonstrations, and technical presentations for complex audio, video, and control opportunities.
- Collaborate with ISRs and sales leadership to identify opportunities and define technical strategies that support winning solution design and customer engagement.
- Work with ISRs to identify territory-specific training and enablement needs and execute programs that improve technical capability and sales effectiveness.
- Partner cross-functionally with Product Management and Marketing to share customer insights, competitive feedback, and product roadmap input gathered through field engagement.
- Support key customer-facing events, trade shows, and product demonstrations to strengthen technical credibility and market presence.
- Guide and direct our presales technical team with project and time management, including project and training class tracking, and accountability.
- Maintain and advance our quality standards regarding the proper deployment, use, and training of HARMAN Professional equipment.
- Support our more advanced projects with on-site commissioning, system tuning, and programming assistance.
What You Need to Be Successful
- Minimum of 5 years of experience in technical pre-sales, application engineering, systems engineering, or related roles within the Pro AV industry.
- Minimum of 2 years of people management experience.
- Strong understanding of audio, video, and control system design, including how integrated solutions are architected and deployed in real-world environments.
- Experience delivering customer-facing technical training, presentations, or enablement programs for diverse audiences, including partners and end users.
- Demonstrated ability to collaborate effectively with sales teams, particularly in a pre-sales environment supporting complex solution selling.
- Strong communication skills with the ability to translate technical concepts into clear, compelling value for both technical and non-technical stakeholders.
- Ability to work across multiple teams and build alignment without direct authority.
- Comfort working directly with Independent Sales Representatives (ISRs) and supporting territory-based opportunity development.
- A hands-on leadership style with a passion for developing people and improving technical capability across a team.
Bonus Points if You Have
- Experience with control systems and DSP programming, configuration, or commissioning in professional AV environments.
- Working knowledge of networking concepts as they apply to AV system integration, including Dante audio networking.
- Familiarity with HARMAN Audio, Video, and Control product ecosystems.
- Prior experience supporting or enabling channel partners and distribution-based sales models.
- Exposure to large-scale, multi-room, or enterprise AV system deployments.
- Background working with consultants, integrators, or design-build partners in the Pro AV space.
- Experience supporting product launches, trade shows, or customer-facing technical demonstrations.
What Makes You Eligible
- You are willing to travel 25% travel within the US &Canada.
- Be willing to work in a home office anywhere in the United States.
- Successfully complete a background investigation and drug screen as a condition of employment (post-offer).
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-EC1
#LI-REMOTE
Salary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 5+ years in technical pre-sales, application engineering, systems engineering, or related roles within the Pro AV industry
- 2+ years of people management experience
- Strong understanding of audio, video, and control system design and integrated solution architecture
- Experience delivering customer-facing technical training, presentations, or enablement programs
- Demonstrated ability to collaborate effectively with sales teams in a pre-sales environment supporting complex solution selling
- Strong communication skills with ability to translate technical concepts for technical and non-technical stakeholders
- Ability to work across multiple teams and build alignment without direct authority
- Comfort working directly with Independent Sales Representatives (ISRs), channel partners, consultants, and territory-based opportunity development
- Hands-on leadership style with passion for developing people and improving team technical capability
- Willingness to travel up to 25% within the US and Canada
- Be willing to work in a home office anywhere in the United States
- Successful completion of a background investigation and drug screen (post-offer)
- Experience with control systems and DSP programming, configuration, or commissioning in professional AV environments
- Working knowledge of networking concepts for AV integration, including Dante audio networking
- Familiarity with HARMAN Audio, Video, and Control product ecosystems
- Prior experience supporting or enabling channel partners and distribution-based sales models
- Exposure to large-scale, multi-room, or enterprise AV system deployments
- Experience supporting product launches, trade shows, or customer-facing technical demonstrations
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
