Position: Manager - Technical Infrastructure Specialist
Work Location: Riyadh, KSA
Work Mode: Onsite
Job Type: Long-Term
Experience Required: 12-13 Years
Nationality Preference: Indian Nationals currently working in KSA
Current Location Requirement: Candidate must be currently working and residing in KSA
Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.
The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.
The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.
Key ResponsibilitiesInfrastructure Delivery Management
Lead end-to-end operations of:
- Data Center Infrastructure
- Server & Virtualization Platforms
- Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
- Linux & Unix Platforms
- Deskside Support Services
- SOC and NOC
- Storage and Backup
Ensure availability and operational readiness of enterprise infrastructure.
Drive proactive monitoring, incident management, problem management, and root cause analysis.
Maintain system uptime, performance, capacity, and reliability.
- Establish and maintain service levels aligned with business requirements.
- Monitor and achieve SLA, OLA, KPI, and uptime targets.
- Lead major incident management and service restoration activities.
- Develop operational dashboards and executive reports on service performance.
- Ensure adherence to ITIL best practices and service management processes.
Must Have
- Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
- Should have strong experience ITIL and ISO processes.
- Should have core technical expertise in at least 2 technologies.
- Should understand and worked on concept of Automation and AI
- Should understand Risk and compliance management.
- Service improvement plan
Good to Have
- Preferably from IT service company- Wipro, Cognizant, LTI, etc.
Skills Required
- 12–13 years of professional experience
- Experience managing at least 25 team members across multiple technologies, including helpdesk, servers, networks, and cloud
- Strong experience with ITIL and ISO processes
- Core technical expertise in at least two technologies
- Understanding and practical experience with automation and artificial intelligence
- Understanding and experience in risk and compliance management
- Experience developing or managing service improvement plans
- Currently working and residing in KSA
- Indian nationality
- Experience with an IT services company such as Wipro, Cognizant, or LTI
Datamatics Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datamatics Technologies and has not been reviewed or approved by Datamatics Technologies.
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Flexible Benefits — Feedback suggests flexible timings and work-from-home options are available in some roles. This flexibility is highlighted as part of the employment experience across certain postings and materials.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexibility around time off and remote work supports work-life balance. These elements can help offset leaner cash components for some individuals.
Datamatics Technologies Insights
What We Do
Datamatics Technologies (DMT) was established in Dubai. We specialize in providing onsite and offshore professional services, covering the full spectrum of Data Analytics and Data Science domains. Our experience of working with diverse industry sectors such as Telecoms, Finance, Government and Manufacturing, across multiple regions enables us to engage and deliver for our clients with confidence. We can offer our full portfolio of services through resource augmentation, managed services, both on T&M or fixed price financial arrangements. Through our end-to-end managed services offering we enable our clients to cut down costs, increase profitability and focus on value addition to their core business activities. Our project and delivery management team are certified in Agile, PMI and ITIL to ensure the planning and execution are carried out using industry best practices. We are working with our clients across Middle East and Africa Region.
