Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
As a Senior Manager, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express
Responsibilities- Mentor junior and cross-functional team of colleagues, fostering a culture of excellence and innovation
- Resolve complex incidents and problems, leveraging cross-functional teams to implement robust solutions
- Architect and optimize technology service delivery processes, ensuring scalability and efficiency
- Oversee the maintenance, monitoring, and troubleshooting of advanced and complex systems to ensure optimal performance
- Formulate and enforce policies, procedures, and best practices to maintain system integrity, security, and performance
- Lead large-scale application maintenance projects, including performance tuning, major enhancements, and comprehensive backup and recovery processes
- Collaborate with senior stakeholders to understand business needs and ensure the alignment of technology solutions with strategic goals
- Drive innovation and continuous improvement initiatives, leveraging emerging technologies and industry best practices
- May or may not provide high-level leadership and strategic direction to the technology service delivery team, ensuring alignment with business objectives
- May or may not recruit, develop, and retain top talent, fostering a culture of excellence and continuous improvement
- Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 8+ years of varied experience in software engineering or service delivery.
- Knowledge of distributed multi-tiered systems, algorithms, and relational databases
- Knowledge of data structures and associated components to support complex system functionality
- Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
- Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
- Experience in technology service delivery, application maintenance, or technical support
- Experience in recruiting, training, and developing senior-level team members
- Experience in managing large-scale, complex technical projects and delivering high-quality results
- Experience in leading the design and coding across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Experience in strategic planning and implementing technology service delivery enhancements
- Proficient verbal and written communication skills.
- Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
Preferred Qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- DevOps knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Information Technology, or comparable experience
- 8+ years of varied experience in software engineering or service delivery
- Knowledge of distributed multi-tiered systems, algorithms, and data structures
- Knowledge of infrastructure technologies including IaaS, PaaS, servers, JVMs, databases, and networking
- Knowledge and practice of ITIL and CMMI
- Experience in technology service delivery, application maintenance, or technical support
- Experience managing large-scale, complex technical projects
- Experience recruiting, training, and developing senior-level team members
- Experience leading design and coding across platforms and languages such as Java, HTML5, JavaScript, and .NET
- Proficient verbal and written communication skills
- Analytical thinking, curiosity, continuous learning and improvement attitude
- CompTIA A+, Network+, or Security+ (preferred)
- Public Cloud certification (preferred)
- DevOps knowledge for highly available IT infrastructure (preferred)
- Experience designing and coding for automation and troubleshooting; building live production APIs and services; automated testing (preferred)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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