Manager, System Operations

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Manager, System Operations on a permanent basis. 

Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career!
Position Overview:

The Manager, System Operations leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations.  

Main Job Tasks and Responsibilities: 

• Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules.
• Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance.
• Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and
• Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.
• Manage ERP timesheet operations and support resource planning. Monitor company-wide timesheet and resource-planning processes to ensure satisfactory monthly completion and approval rates. Continuously evaluate and optimize timesheet-management processes and training programs.
• Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.
• Manage the tracking and prioritization of open requests, ensuring the timely resolution of critical system issues.
• Lead and facilitate ERP project meetings with stakeholders at all organizational levels.
• Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.
• Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency

Education and Experience:

• Bachelor’s degree or higher in information systems, computer science, accounting, finance, or a related field.
• Minimum of 5 years of experience in ERP operations or finance systems support. Hands-on experience with Microsoft Dynamics 365 is highly preferred.
• Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.
• Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.
• Experience managing system implementation, maintenance, and continuous improvement initiatives.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to work effectively as a collaborative team member and support operations across multiple time zones.
• Business-level proficiency in English is required, and proficiency in Mandarin Chinese is preferred for daily collaboration with the ERP vendor and the China IT team, along with availability across time zones during the financial close period.
• Flexibility to support U.S. and European time zones.

Our Benefits: 

• Flexible Working Hours
• Full performance and development process with end of year reviews
• Team events and end of year party
• Employee satisfaction survey - your feedback is important for continuous improvement
• Health Insurance

The Application Process

Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful. 

Who will you be working for?

About ClinChoice  
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!

Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.  The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.