Manager, Supplier Services

Posted Yesterday
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Milan
In-Office
Senior level
Healthtech
The Role
The Manager, Supplier Services will manage supplier relationships, support contract negotiations, analyze market trends, and ensure client satisfaction while contributing to business growth.
Summary Generated by Built In
IQVIA Italia is seeking a Manager, Supplier Services to support and grow relationships with wholesalers, top pharmacy and para-pharmacy chains, main mass market corners and e-pharmacy top players. This role is ideal for a motivated professional with experience in retail, FMCG, or pharmaceutical distribution, who is eager to contribute to strategic supplier engagement and data-driven solutions.You will work closely with internal teams and external partners to deliver value through IQVIA’s data assets and services, supporting negotiation of contracts, business development, partnerships development and operational excellence.Key Responsibilities
  • Manage and nurture relationships with assigned supplier accounts (e.g. pharmacy and para-pharmacy chains, wholesalers, eRetailers, GDO retailers, drugstore corners part of larger GDO shops).
  • Understand client needs and propose tailored solutions using IQVIA data and services.
  • Support contract negotiation and execution and contribute to renewals and upselling opportunities.
  • Collaborate with senior team members to prepare client presentations and business reviews.
  • Monitor client satisfaction and ensure timely delivery of contracted services.
  • Analyze market trends and client performance to identify growth opportunities.
  • Coordinate with cross-functional teams (information, production, finance) to ensure smooth project delivery.
  • Coordinate and present
  • Lead and contribute as a speaker in presentations addressing pharmaceutical market dynamics and distribution trends, targeting clients and key stakeholders
  • Manage interactions with IQVIA Global Supplier Service team
Qualifications and Experience
  • Bachelor’s degree in Economics, Statistics, Business, or related field.
  • 5+ years of experience in account management, supplier relations, or sales, preferably in consumer health/ pharmaceutical or mass market/FMCG sectors.
  • Strong communication, negotiation and relationship-building skills.
  • Analytical mindset with the ability to interpret data and generate insights.
  • Proactive, organized, and able to manage multiple priorities.
  • Fluent in Italian and English.
  • Willingness to travel in Italy (1-2 times per month)
Preferred Skills
  • Negotiation skills
  • Knowledge of the pharmaceutical or healthcare retail landscape.
  • Experience working with data-driven solutions or syndicated data.
  • Familiarity with CRM tools and reporting dashboards.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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The Company
Bangalore, Karnataka
61,500 Employees
Year Founded: 2016

What We Do

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.

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