Job Description
Title Manager - Supplier Relationship Management, COEDepartment Procurement services
Location Gurgaon
Reports To Senior Manager - Supplier Relationship Management, COE
Level 5
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
Fidelity International's Global Procurement function provides Source to Pay and Third-Party Risk Management services to FIL colleagues globally. It comprises approximately 100 colleagues, based across UK, India, Continental Europe, and Asia Pacific, overseeing spend of ~$900m in 26 countries.
The existing SRM function is established to ensure alignment and a drive best practice supplier relationship management across all FIL supplier management activity globally. The SRM will demonstrate behaviours which meet FIL's core values, evidence an ability to work collaboratively across FIL, and role model leadership on key programmes such as ESG.
About your role
The Manager - SRM COE is an individual contributor responsible for delivering SRM CoE services, supporting Group Support (Corporate Enablers), GPS, and additional portfolios as the scope evolves. The role focuses on managing non-low-risk suppliers in line with risk appetite, while ensuring robust governance, compliance, and value delivery.
Manage the end-to-end quarterly Supplier Performance Management and scorecard cycle, driving stakeholder participation, performance reporting, supplier insights, and continuous improvement actions across the supplier portfolio.
Deliver “best in class” supplier management function for the group’s strategic and / or operational 3rd party suppliers and proven experience of delivering savings (avoiding contract leakage). Analyse and understand supplier contract pricing and incoming invoice to arrive at the best method for spend reconciliation / leakage monitoring.
The role holder will collaborate closely with key counterparts, including the Strategic SRM team, SRMs & SRM Leads across FIL, Third-Party Assurance, and risk teams, to drive value creation and effective risk mitigation across the supplier portfolio.
Leveraging strong expertise in supplier risk and relationship management, the role holder will execute and support governance routines to ensure contractual obligations, procurement policies, and business objectives are consistently met and appropriately evidenced. They will promote a culture of relationship-driven processes, enabling SRMs and business stakeholders to effectively translate standard routines into practical, value-focused actions.
About you
You are a strategic and results-oriented supplier management professional who can lead and continuously enhance Supplier Relationship Management (SRM) governance, compliance, and operational excellence initiatives by implementing standardized frameworks, driving process improvements and automation, delivering insightful reporting and analytics, and supporting contract value realization. Partner with Strategic SRMs, business stakeholders, Risk, TPAC, and Operational Resilience teams to strengthen supplier performance, manage supplier risks, ensure contractual compliance, and develop robust exit strategies for critical suppliers. Contribute to the growth and effectiveness of the SRM CoE through strong stakeholder engagement, continuous improvement, and mentoring of team members.
You should also have
· 8+ years of experience in procurement or financial services (preferred), with a proven track record of working in global functions and teams
· 5+ years dedicated experience in supplier relationship management, with direct responsibility for managing critical and high-value supplier engagements.
· Demonstrated experience in establishing, implementing, and delivering SRM processes and supplier governance frameworks.
· Understanding of Enterprise Risk Management frameworks, including knowledge of the Three Lines of Defense (3LoD) model.
· Well-demonstrated SRM service delivery expertise, including:
o Structured governance and ongoing monitoring of key supplier relationships.
o Measurement and reporting of supplier performance metrics and SLAs.
o Identification & mitigation of contractual risks and financial leakages in various supplier categories across businesses.
· Proven experience and expertise in key competency areas like Exit Strategies, Business Continuity Management and Supplier Scorecards creation, for complex supplier engagements
· Proven ability to drive change and manage risk, with experience in change management initiatives.
· Experience in people management and working with cross-functional and global teams fostering collaboration.
· Strong analytical, communication, and stakeholder management skills.
· Self-driven and adaptable, performing effectively in dynamic settings while demonstrating resilience in overcoming challenges.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- 8+ years of experience in procurement or financial services, preferably within global functions and teams
- 5+ years of dedicated supplier relationship management experience
- Direct responsibility for critical and high-value supplier engagements
- Experience establishing, implementing, and delivering SRM processes and supplier governance frameworks
- Understanding of Enterprise Risk Management frameworks and the Three Lines of Defense model
- Experience with supplier governance, monitoring, performance metrics, and SLA reporting
- Experience identifying and mitigating contractual risks and financial leakage
- Expertise in exit strategies, business continuity management, and supplier scorecard creation
- Experience driving change and managing risk through change management initiatives
- Experience in people management and working with cross-functional global teams
- Strong analytical, communication, and stakeholder management skills
- Ability to work independently and adapt effectively in dynamic settings
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Equalised paid parental leave and five paid days for caring responsibilities are explicitly provided. Feedback suggests these policies are a notable strength for employees with family needs.
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Wellbeing & Lifestyle Benefits — Mental-health support, an Employee Assistance Programme, and trained Mental Health First Aiders are part of the offering. Broader physical, mental, and financial-wellbeing resources are highlighted alongside healthcare support.
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Flexible Benefits — Many roles follow a hybrid model that allows working from home with minimum office attendance. Feedback suggests this flexibility supports work-life balance in practice.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
