The Role
Leads the SRE team and reliability strategy for highly available financial platforms. Owns SLAs, SLOs, infrastructure, cloud operations, automation, CI/CD, incident response, observability, disaster recovery, security, and compliance. Mentors engineers, manages on-call operations, drives infrastructure as code and resilient architecture, and partners with engineering, product, security, and client success teams.
Summary Generated by Built In
1.
Leadership & Strategy
- Lead,
mentor, and grow the SRE team; set clear goals, on-call structure, and career
paths.
- Define
and own SRE strategy, roadmap, and best practices aligned with business and
compliance requirements.
- Drive
a culture of reliability, automation, and blameless postmortems.
2.
Reliability & Availability
- Own
SLAs, SLOs, and SLIs for all production platforms (core banking, APIs,
payments).
- Ensure
99.9%+ availability of critical services and lead efforts to eliminate single
points of failure.
- Manage
capacity planning, scalability, and disaster recovery (DR/BCP) strategies.
3.
Infrastructure & Automation
- Own
and evolve our cloud and on-prem infrastructure (AWS/Azure, Kubernetes, Docker,
Terraform).
- Drive
Infrastructure as Code (IaC), CI/CD, and GitOps maturity to enable safe,
frequent releases.
- Lead
automation of operational toil, provisioning, and configuration management.
4.
Incident & Problem Management
- Own
the incident response lifecycle - detection, escalation, resolution, and
post-incident review.
- Build
and improve monitoring, alerting, logging, and observability stacks
(Prometheus, Grafana, ELK/Datadog, PagerDuty).
- Act
as final escalation for P1/P2 incidents.
5.
Security & Compliance
- Partner
with Security and Compliance to ensure infrastructure meets PCI-DSS, NDPA, CBN,
and ISO 27001 requirements.
- Embed
security, secrets management, and vulnerability remediation into SRE practices.
- Own
change management and audit readiness for infrastructure changes.
6.
Collaboration
- Collaborate
closely with Software Engineering, Product, Security, and Client Success to
ensure reliability is built-in.
- Provide
technical guidance to engineering teams on resilient architecture patterns.
Requirements
Experience
- 5+
years in DevOps / SRE / Infrastructure Engineering, with 2+ years in a team
lead role.
- Proven
experience managing highly available, high-transaction systems in fintech,
banking, or large-scale B2B SaaS.
- Strong
track record managing production incidents and on-call teams.
Technical
Skills
- Deep
expertise in Linux, networking, and distributed systems.
- Strong
hands-on experience with AWS (EC2, EKS, RDS, VPC, IAM, CloudWatch) or Azure.
- Expert
in Kubernetes, Docker, Terraform, or Ansible.
- Proficiency
in at least one scripting/programming language: Python, Go, or Bash.
- Experience
with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD).
- Solid
understanding of monitoring/observability tools (Prometheus, Grafana, ELK,
Datadog, New Relic).
Nice
to Have
- Experience
with core banking systems, payment switches, or ISO 8583.
- Experience
with database reliability (PostgreSQL, MySQL, MongoDB, Redis).
- Certifications:
AWS Solutions Architect / DevOps Engineer, CKA/CKAD.
- Experience
with service mesh (Istio/Linkerd) and chaos engineering.
Soft
Skills
- Excellent
leadership, communication, and stakeholder management.
- Strong
analytical and problem-solving mindset under pressure.
- Ability
to balance operational rigor with delivery speed.
Benefits
Qore provides the rare
opportunity to make history in the financial space for Africa by Africans,
while working with the smartest, brightest & coolest minds in Africa. Our
people & culture team continuously thinks of innovative ways to improve employee
experience and some of the other benefits of working with Qore includes:
- Very competitive and rewarding pay
- Flexible work option (i.e., Remote work)
- Paid Lunch for onsite work
- Lifelong Learnings
Skills Required
- 5+ years of experience in DevOps, SRE, or Infrastructure Engineering
- 2+ years of experience in a team lead role
- Experience managing highly available, high-transaction systems in fintech, banking, or large-scale B2B SaaS
- Experience managing production incidents and on-call teams
- Deep expertise in Linux, networking, and distributed systems
- Strong hands-on experience with AWS or Azure
- Expertise in Kubernetes, Docker, Terraform, or Ansible
- Proficiency in Python, Go, or Bash
- Experience with CI/CD tools such as Jenkins, GitLab CI, GitHub Actions, or ArgoCD
- Understanding of monitoring and observability tools such as Prometheus, Grafana, ELK, Datadog, or New Relic
- Experience with core banking systems, payment switches, or ISO 8583
- Experience with database reliability involving PostgreSQL, MySQL, MongoDB, or Redis
- AWS Solutions Architect or DevOps Engineer certification, or CKA/CKAD certification
- Experience with service mesh or chaos engineering
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and problem-solving skills under pressure
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The Company
What We Do
Appzone Group has evolved into Zone, a payment infrastructure company and Africa's leading FinTech disruptor. It provides home-grown software solutions for the financial services industry, focusing on blockchain-enabled payments and digital currencies.
