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We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
The Manager, Sanctions Operations provides day-to-day operational leadership of the OFAC, 314(a), and PEP screening queues. The role provides a second review point over disposition quality, and directly addresses sustainability of SLAs.
What You Will Do:
- Manage daily operations of the OFAC, 314(a), and PEP screening queues, holding all three within service standard (OFAC 30 days, 314(a) 14 days, PEP 30 days).
- Supervise the Sanctions Operations Lead and analyst team; allocate workload to eliminate concentration of the escalation queue on a single analyst.
- Provide a second-level review point over screening dispositions and ensure documentation meets the five-element baseline.
- Monitor productivity and SLA metrics; reduce reliance on overtime and weekend working as new analyst capacity onboards.
- Manage the OFAC/314(a)/PEP escalation workflow and route true matches for blocking/reporting.
- Partner with the Manager, Sanctions Program on model changes, list updates, and testing that affect the operational queue.
- Support audit, independent testing, and OCC examination walkthroughs for sanctions operations.
What You Will Need:
- Bachelor's degree in Finance, Business, Criminal Justice, Accounting, or related field required.
- CAMS required; CGSS preferred.
- 5–8 years of BSA/AML or sanctions screening experience.
- 2+ years of people leadership in an operations or screening environment.
- Hands-on experience with OFAC/314(a)/PEP screening platforms (Bridger or comparable) and disposition workflows.
- Track record of holding SLAs and managing high-volume queues.
- Strong operational and queue-management discipline in a high-volume screening environment.
- Working knowledge of OFAC/sanctions regulations, 314(a), and PEP screening.
- People-leadership and workload-balancing skills; ability to remove single points of failure.
- Data-driven approach to SLA, productivity, and quality metrics.
- Clear, audit-ready written communication.
Products & Services Knowledge
Screening dispositions differ by product and by the party's role in the transaction, so the Manager, Sanctions Operations must know how Pathward's products generate the alerts their team clears. Working knowledge is expected in:
- Card Issuing / Prepaid — how consumer, corporate-funded, and government/institutional card constructs determine which party is screened, and how the source of funds drives customer vs. non-customer designation.
- Acquiring (Merchant & ATM) — ISO/payment-facilitator and ATM sponsorship activity and the downstream merchant/sub-merchant relationships that generate screening hits.
- Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — real-time push/pull disbursements requiring sender and recipient screening within tight SLAs.
- Tax Products, Consumer Lending, Commercial Finance, and Commercial Deposits — ongoing OFAC screening populations Pathward retains as bank of record / depository institution.
- The escalation model in which program managers refer potential OFAC matches to Pathward for review, blocking, and reporting.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $72,000 – $120,000
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.
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Skills Required
- Bachelor's degree in Finance, Business, Criminal Justice, Accounting, or a related field
- CAMS certification
- CGSS certification
- 5-8 years of BSA/AML or sanctions screening experience
- 2+ years of people leadership in an operations or screening environment
- Hands-on experience with OFAC, 314(a), and PEP screening platforms, including Bridger or a comparable platform
- Experience managing high-volume screening queues and maintaining service-level agreements
- Strong operational and queue-management discipline in a high-volume screening environment
- Working knowledge of OFAC and sanctions regulations, 314(a), and PEP screening
- People leadership and workload-balancing skills
- Data-driven approach to SLA, productivity, and quality metrics
- Clear, audit-ready written communication
- Working knowledge of card issuing and prepaid products
- Working knowledge of acquiring, merchant, ATM sponsorship, ISO, and payment-facilitator relationships
- Working knowledge of digital and faster payments, including Visa Direct and Mastercard Send
- Working knowledge of tax products, consumer lending, commercial finance, and commercial deposits
- Knowledge of escalation workflows for potential OFAC matches, blocking, and reporting
Pathward Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pathward and has not been reviewed or approved by Pathward.
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Retirement Support — A dollar‑for‑dollar 401(k) match up to 6% with auto‑enrollment indicates comparatively generous and reliable retirement support. Administration by Principal adds clarity and accessibility.
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Leave & Time Off Breadth — Competitive PTO with tenure‑based increases, company holidays, Be Well Days, and paid Volunteer Time Off provide a wide range of time‑off options. A Dollars for Doers program and new‑parent leave add further depth to the leave portfolio.
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Wellbeing & Lifestyle Benefits — Multiple medical plan choices, an Employee Assistance Program and LifeGuides, and remote‑first practices (including a remote stipend) reflect sustained attention to wellbeing and flexibility. ERGs, matching gifts, and volunteer awards complement the core package.
Pathward Insights
What We Do
At Pathward, expanding financial access is the heart of our business. We work with diverse partners to deliver Banking-as-a-Service and commercial finance solutions for clients and customers that the traditional financial system can’t or won’t fully serve. Together, we are powering financial inclusion for more because we believe in financial inclusion for all
