Manager, Salesforce & Business Applications

The Salesforce and Business applications Manager is a highly technical, hands-on leader who will serve as the owner of the Salesforce architecture team responsible for development of a world class Salesforce platform and related systems. You will play a critical role in bringing innovative and effective solutions to derive value from our systems and tools.

Job Responsibilities:

• Responsible for technical vision and roadmap for Salesforce.com ecosystems and related business systems/applications 
• Build the future digital automation roadmap to have an ongoing, significant impact towards meeting strategic business goals
• Use project management experience to develop accurate work estimates, project budgets and timelines
• Deploy a multi-disciplinary approach to solving business challenges and unlocking new streams of business value through digital automation projects
• Design and manage business processes (Revenue and Contract Lifecycle Management) and implementation of integration of SFDC with other business systems and applications (i.e: CPQ, Marketing automations tool) 
• Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.
• Establish, track and report on project/program value drivers and financial impact
• Proactively evaluate new SFDC technologies/add-ons and develop plans for their implementation.
• Propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans.
• Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.
• Grow, manage, mentor and lead a highly talented business systems team.

Qualifications/Experience:

• 5+ years of experience in managing Salesforce.com ecosystems and associated teams
• 5+ years of successful experience with Salesforce.com implementation projects
• Strong knowledge of key Salesforce products including: Sales Cloud, Service Cloud, App Cloud, Lightning, Community Experience, CPQ, Apex development and SOQL. Experience of sourcing AppExchange partner solutions to meet solution requirements.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. Must be able to design solutions and form/drive related plans.
• Strong interpersonal skills to build constructive relationships with other managers, and effectively manage disagreements.
• Any Salesforce certifications is a strong plus

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues and celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email [email protected]. 

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