Manager, Sales Operations

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

Reporting to the Chief Commercial Officer, the Manager, Sales Operations will focus on meeting and exceeding our revenue goals. You’ll work as an individual contributor in our sales operations function, ensuring seamless collaboration between sales, marketing, and customer success teams as well as other key functions within the organization. This role will be responsible for the development of sales resources including training programs and creating materials for prospect meetings, lead the RFP process with prospective customers and partners, and ensure operational excellence by managing our sales pipeline (we use Salesforce as our CRM) and reporting on funnel progress to key stakeholders throughout the organization. Above all, you’ll operate in lockstep with our CCO and Sales team to drive revenue growth that allows us to bring value to our customers and members. 

You will:

• Develop and execute a tactical plan for the commercial operations function that is well-aligned with the overall commercial strategy and priorities of the company
• Manage our deal desk and deal exceptions process
• Manage and maintain our Salesforce CRM instance, and assist with training sales reps on our standard operating procedures
• Create standardized and ad hoc reports that provide insights into KPI trends that help drive and improve our growth strategy, including supporting our CFO with forecasting and planning. KPIs will include reporting on key sales indicators like opportunity quality, time in stage, stage-by-stage analysis, competitive differentiators and barriers to sales, closed-lost analysis, etc. to improve our overall sales velocity over time
• Work cross-functionally to respond to inbound RFIs and RFPs, as well as supporting our Sales team by leading our value modeling / client proposals process
• Oversee field effectiveness and enablement operations including territory planning, account management and sales training, sales performance tracking, incentives programming, development and delivery of customer engagement and sales enablement tools in collaboration with Product Marketing
• Assist with the planning and execution of lead generation events and strategic partnerships to deliver on MQL targets for each market

You’d be a good fit if:

• You have 5+ years of relevant professional experience
• You are experienced operating within Salesforce
• You possess excellent project management and organizational skills, as well as strong analytical / modeling skills to quantify our growth
• You are excited to work in a highly cross-functional role that is critical to our growth
• You thrive in ambiguous situations
• You have proven leadership skills with the ability to build credible and strong relationships
• You enjoy working in a fast-moving, dynamic startup environment with limited oversight

It’d be nice if:

• You’ve worked in a growth-stage environment and understand how to operate both in the day-to-day as well as set up the company for scale
• You have experience working at a health plan, within the employee benefits space, or general knowledge of self-funded health plans
• You’ve owned a quota before

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit.