At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Own the systems, tooling, and technical roadmap that enable Lyft Ads and Lyft Business teams to operate at scale. This role serves as the primary bridge to CEIT and Sales Technology / CRM Engineering, translating commercial needs into a prioritized feature roadmap across platforms such as Data 360, billing and quote-to-cash, and the broader RevOps and ad tech stack.
This is a hands-on people manager: someone who sets strategy and owns the long-term systems vision, but is equally willing to roll up their sleeves and do the work when the moment calls for it. Note: this role does not own Sales Operations.
Responsibilities:- Systems & tooling roadmap: Own and maintain the systems and tooling roadmap for Lyft Ads and Lyft Business, sequencing competing priorities across both lines of business. Partner with CEIT and Sales Technology / CRM Engineering to scope, prioritize, and deliver features across Data 360, billing/QTC, and adjacent platforms.
- Product & program ownership: Act as the business-side product owner: gather requirements, write PRDs and specs, manage intake and prioritization across both LOBs, and drive delivery against timelines and dependencies.
- Platform administration & optimization: Continuously improve core systems in partnership with CEIT (Salesforce and connected RevOps/ad tech tools), ensuring data integrity, clean integrations, and scalable process design. Provide operational inputs (headcount, new-tool needs) into Sales Technology's vendor renewals and evaluate and onboard new tooling.
- People management: Billing Operations Manage the Billing Ops teams across both LOBs. Own cross-LOB prioritization: billing capacity allocation, close-window (BD1–BD4) sequencing, and final tiebreaker decisions when Ads and Lyft Business initiatives compete for capacity.
- Cross-functional partnership: Partner with (not own) Sales Ops, and work closely with CRM Engineering / Sales Technology, Finance, Billing, Accounting / Technical Accounting, and Legal to ensure tooling supports end-to-end commercial workflows from deal to cash.
- Sales Tech backlog & delivery: Run backlog refinement and sprint prioritization across both LOBs, managing dependencies and owning the escalation path with CRM Engineering / Sales Technology to keep in-sprint tickets moving.
- Billing & quote-to-cash build-out: Lead the technical stand-up of billing across Ads (Microsoft Monetize, transitioning to Zuora) and Business (Zuora), including the ad-server-to-Salesforce integration dependency, offline/invoiced billing controls, and digital advertising sales-tax handling.
- M&A & new-market systems integration: Own the Salesforce/RevOps integration workstreams for acquisitions and new markets (e.g., TBR/Alcove and Lyft Europe B2B), translating deal and terms-of-service structures into system design and securing leadership alignment before build begins.
- Access & role governance: Serve as the RevOps point of contact for access roles, integration users, and admin credentials across the stack (Salesforce, Ironclad/DocuSign, ZoomInfo, Outreach, TOM). Sales Technology owns actual access assignments and provisioning; this role stays aware of who has access to what, flags least-privilege or audit-readiness gaps, and is the escalation point for SOX/QTC-related access questions.
- 6+ years in revenue/business operations, product operations, or technical program management, ideally supporting a B2B sales or media/ads organization similar to Lyft Business.
- 2+ years directly managing a team, including performance conversations, coaching, and navigating capacity/priority tradeoffs across competing stakeholders.
- Hands-on Salesforce experience; admin- or architecture-level fluency strongly preferred.
- Product or program management background — comfortable owning a roadmap, writing requirements, and managing engineering and IT partners.
- Demonstrated track record of working directly with technical teams to ship features against business needs.
- Player-coach mentality: strategic enough to own the roadmap, scrappy enough to build the spreadsheet.
- Nice to Have
- Experience with monetization platforms and billing/quote-to-cash systems.
- Familiarity with data platforms and analytics tooling (e.g., audience or measurement data products).
- Prior experience standing up or scaling RevOps tooling in a high-growth environment.
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $156,000 - $195,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Skills Required
- 6+ years of experience in revenue operations, business operations, product operations, or technical program management
- 2+ years of direct people management experience, including coaching, performance conversations, and capacity prioritization
- Hands-on Salesforce experience
- Salesforce administration- or architecture-level fluency
- Product or program management experience owning roadmaps, writing requirements, and managing engineering and IT partners
- Demonstrated experience working directly with technical teams to deliver features supporting business needs
- Player-coach ability to own strategy and roadmaps while performing hands-on operational work
- Experience with monetization platforms and billing or quote-to-cash systems
- Familiarity with data platforms and analytics tooling, including audience or measurement data products
- Experience standing up or scaling RevOps tooling in a high-growth environment
Lyft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lyft and has not been reviewed or approved by Lyft.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is provided for corporate employees, with added access to One Medical and mental‑health support for employees and dependents. Benefits materials also highlight wellness programs alongside these core plans.
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Parental & Family Support — Paid parental leave of 18 weeks is offered for biological, adoptive, and foster parents, and family‑building and fertility support are included. These provisions are consistently described as a standout element of the package.
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Leave & Time Off Breadth — Salaried U.S. employees have unlimited PTO, and hourly employees receive a defined bank of paid time off plus observed holidays. Some reports also note sabbatical eligibility after tenure.
Lyft Insights
What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
