Location: Miami, FL
Reports to: Director of Sales Operations
Department: GTM Operations
The Manager, Revenue Operations owns the operations behind eMed's top-of-funnel motion end to end — marketing operations, lead lifecycle and routing, campaign-to-pipeline visibility, and channel/partner referral deal operations. Today these motions have no dedicated operational owner; this role builds that home. You will define and govern how a lead moves from first touch to qualified opportunity, ensure partner and referral deals flow through Salesforce reliably and without double-counting, and give GTM leadership trustworthy visibility into what's driving pipeline. This is a builder's seat: the processes, routing rules, and attribution frameworks you establish will become how eMed's funnel runs at scale.
Key Responsibilities1. Strategic Planning & Process Optimization- Own core sales process standards: opportunity hygiene, stage definitions and exit criteria, required fields, and pipeline governance across pods and segments.
- Analyze market data to build equitable sales area responsibilities and recommend new incentive compensation plans that align with company revenue targets.
- Run the operational cadence behind pipeline reviews and forecasting, partnering with the Data & Analytics Analyst on the reporting that powers them.
- Stand up eMed's top-of-funnel operations end to end: lead capture, enrichment, scoring, routing, SLAs, and conversion to opportunity.
- Partner with Marketing to operationalize campaigns with clean source/attribution data, and build campaign-to-pipeline visibility for GTM leadership.
- Own channel and partner referral operations — from referral intake through Salesforce opportunity creation and attribution — establishing a single source of truth and eliminating double-counting risk in leadership reporting.
- Author and maintain the Revenue Operations policy guide — the single documented source for lead ownership, routing logic, rules of engagement, referral attribution, sales crediting, and SLA standards — and keep it current as processes evolve.
- Arbitrate exceptions and ownership disputes against documented policy, and drive adoption of policy changes across the field.
- Serve as the operational bridge between direct sales pods, BDRs, Marketing, Channel, Sales, and CS — ensuring every team runs a common, documented process.
- Maintain revenue data hygiene standards (duplicates, sources, close dates, amounts) in partnership with the SalesForce team.
- Measure funnel and process health (conversion, velocity, coverage, source mix) and recommend improvements grounded in data.
- 5+ years in revenue operations, marketing operations, or sales operations, with direct ownership of lead management and/or channel operations; B2B healthcare, benefits, or digital health experience preferred.
- Deep, hands-on Salesforce fluency: lead/opportunity objects, routing and assignment, campaigns, reports, and dashboards.
- Experience with marketing automation platforms and lead-routing/enrichment tooling.
- Proven ability to build process where none exists — and to drive adoption across sales, marketing, and partner teams.
- Strong analytical skills; comfortable defining funnel metrics and building the reporting to track them.
- Exceptional organization and communication skills; able to translate operational detail for executive audiences.
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
At eMed, we're redefining how care is delivered — empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective. This is a foundational hire on a growing Sales Operations team: the funnel you build is the funnel eMed scales on.
Skills Required
- 5+ years of experience in revenue operations, marketing operations, or sales operations
- Direct ownership of lead management and/or channel operations
- B2B healthcare, benefits, or digital health experience
- Hands-on Salesforce experience with lead and opportunity objects, routing, assignment, campaigns, reports, and dashboards
- Experience with marketing automation platforms and lead-routing or enrichment tools
- Ability to build processes where none exist and drive adoption across sales, marketing, and partner teams
- Strong analytical skills and experience defining funnel metrics and building reporting
- Exceptional organization and communication skills, including translating operational details for executives
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience
What We Do
Our primary mission is to provide large employers, state/federal governments, unions, andpayers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
Why Work With Us
eMed is a collaborative, fast-paced, innovative, industry-shaping, start-up culture that ensures our world-class team members have the opportunity to work on meaningful projects, democratize and disrupt healthcare, and positively impact our millions of customers. As they do so, they have extensive learning, development, and growth opportunities.
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