Job Description
Lead Strategic Client Consultants in the retention of profitable business. Develop and grow talent to ensure National Account market segment success. Represent market needs to the organization, accomplished through strategic partnerships with clients, consultants, and producers. This position is responsible for national accounts in major segment 1,000+.What You'll Do
Expands BCBSNC’s footprint within our client base through consultative cross selling.
Works successfully with client advisors, such as consultants or brokers, to meet client expectations and leads their team in meeting these promises for our clients.
Responsible for talent development on the team; providing input to internal departments to help the team meet the expectations of the market; and measured success of our value for our clients. Assist team to help them achieve growth in role and guide them on career goals.
Possesses significant ownership of the sales and retention functions for the assigned market segment. Focuses exclusively on the unique challenges of this customer type and develops segment-specific sales and retention strategies to achieve the organization’s goals.
Serves as a resource within the company for market intelligence related to this business segment.
Establishes rapport and maintains open lines of communication with the sales retention staff and motivates them to support and maintain existing products and services and upsell new solutions. Assists sales retention and service staff by accompanying them when calling on prospective and enrolled clients. Serves as the company’s ambassador for this segment in both the business and producer communities.
Set goals for the team and monitor progress to ensure that KPIs and sales goals are achieved.
Serves management and the staff within the segment as an expert on all related matters, including: compliance with state and/or federal regulations, product and service offerings, operational capabilities, contract negotiations and executions, underwriting guidelines.
What You Have
Bachelor's degree or advanced degree (where required)
8+ years of experience in related field
In lieu of degree, 10+ years of experience in related field
Additional Requirements
15% - 20% travel required (NC and out-of-state)
Attainment of NC Health and Life licensure within 90 days of employment
Bonus Points
Demonstrated financial acumen with the ability to analyze, interpret, and apply financial data to support strategic business decisions.
Exceptional verbal, written, and presentation communication skills, with the ability to effectively convey complex information to diverse audiences.
Proven negotiation and stakeholder management capabilities, with experience building and maintaining productive relationships across internal and external constituencies.
Strategic thinker with a demonstrated ability to influence decision-making, facilitate collaboration, and drive successful business outcomes.
Strong commitment to relationship management, with a track record of establishing credibility and serving as a trusted advisor to business partners and stakeholders.
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more
Compensation
This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.
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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected].
Skills Required
- Bachelor's degree or advanced degree where required
- 8+ years of experience in a related field
- In lieu of a degree, 10+ years of experience in a related field
- 15%–20% travel, including travel in North Carolina and out of state
- Attainment of North Carolina Health and Life licensure within 90 days of employment
- Demonstrated financial acumen and ability to apply financial data to strategic decisions
- Exceptional verbal, written, and presentation communication skills
- Proven negotiation and stakeholder management capabilities
- Strategic thinking, influence, collaboration, and business-outcome delivery
- Strong relationship management and trusted-advisor experience
What We Do
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,500 North Carolinians and serve more than 3.7 million customers. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association.
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