Manager, Regional Lead - Capacity Management

How will this role have an impact?

The Regional Capacity Lead role is part of the regional leadership (GeoMode) core team to lead clinician network capacity distribution management and strategy for a region of ~10-15 states, and $200M+ revenue related to the Home & Community Services (HCS) business line.  In this role you will be expected to lead overall capacity strategy for their assigned region focused on planning, forecasting, stakeholder alignment, goal alignment, and working with the Clinical Experience Operations team to establish a library of robust and confident clinician rosters.
The Regional Capacity Lead role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in operations, supply chain / asset management and client / stakeholder management.
This role will report to the Regional Vice President.
Logistics:  This is primarily a remote position with x % of travel expected

What will you do:

• Generate the capacity forecast plan for the region, leveraging details from the regional production and network leadership team
• Directing the focus of clinician roster, assignments or utilization, based on supply and demand drivers, promoting collaboration and communication between production and network teams
• Establishing capacity strategies, levers and proposals based on membership and network forecasts as part of integrated business planning and leading monthly review meetings for their region
• Preparation of supply and demand balancing scenarios, analyzing optionality & choices around demand, as well as supply trade-offs
• Monitoring and deep understanding of all metrics associated with capacity
• Lead regional delivery of capacity performance targets, optimize clinician roster strategies and utilization, based on supply and demand drivers, and strengthen accountability for operational results across the regional teams
• Optimize performance and outcomes based on identified supply constraints through daily monitoring of trends and metrics and management of risks
• Partner with the regional leadership team in integrated business planning to align demand and supply expectations and define an approach for capacity
• Prepare and summarize financial appraisals, gaps vs target (volume + value) and propose plans to close/bridge the gaps (value), and represent at regional meetings
• Relationship management with a wide range of stakeholders who own inputs and/or outputs necessary to achieve results (client, data, other operational teams)
• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the regional team and downstream stakeholders
• Actively demonstrate teamwork at all times by sharing ideas and best practices with regional counterparts to improve overall performance for the business

 
We are looking for someone with:

• Bachelor’s degree in Business, Economics, Operations Management or related field
• 5-8+ years of experience in operations, supply chain / asset management, client management, data analysis / forecasting type roles, ideally within the healthcare industry
• Experience managing cross-functional stakeholders and maintaining excellent relations with customers, operations and product teams at all levels
• Excellent verbal and written communication skills
• Ability to recognize, evaluate and solve complex problems
• Understanding of key metrics and best practices for reporting / metric development
• Experience working with Finance on budgeting / forecasting and developing long-term plans
• Proven ability to prioritize with a team and advocate for priorities with other teams
• Adept with technology - Advanced skills in MS Office; specifically, MS Excel and MS Word
• Ability to balance strong business capabilities and high business ethics with a commitment to clinical and service excellence
• Ability to translate strategic plans into actionable components and execute those flawlessly
• Ability to set and maintain high standards of performance, holding people accountable for achieving deliverables
• Ability to travel

Some attributes we look for:

• Data driven leader looking to operate autonomously and willing to make decisions quickly with accountability for results
• Results oriented individual with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests
• Respond well to coaching and supervision

The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.