Manager - Records Production FT (34526)

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

POSITION SUMMARY

This position will oversee and manage team members engaged in the performance of processing Service Treatment Records (STRs) for separated and/or retired Total Force Members. Manage team members to ensure records are processed in compliance with VA requirements in accordance with contract specific production requirements. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Work with management and Team Leads to determine processes and work to be accomplished each day.
2. Analyze reports and provide quality and quantity performance metrics for Team Members to be used in improving individual and overall performance.
3. Manage staffing schedules and monitor attendance.  Approve KRONOS (time worked entries) for payroll processing. Ensure any changes to team member’s time are signed by team member before processing.
4. Respond to team member issues and questions/requests.  
5. Manage escalated team member performance and behavior problems.
6. Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals for assigned work units are completed on time and in a quality manner.  Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws. 
7. Adhere to, and ensure adherence to, all Loss Prevention and inventory control and compliance, risk management, and ethics policies and procedures. Safeguard donations and all Goodwill property and resources; secure from harm, theft, accidental loss, or disposal. Promptly investigate or participate in investigations for all reported incidents.
8. Maintain harmonious working relations between team members.  Ensure team member complaints are promptly addressed, and follow through to resolution.
9. Keep incoming shift Medical Records Manager informed of changes, progress and/or issues.
10. Conduct performance appraisals and handle performance issues.
11. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
12. Other functions:
13. To accommodate business needs and management objectives other duties may be assigned by a management member.

REQUIREMENTS

• Supervise more than 100 team members.
• To perform this job successfully, an individual must be able to perform each essential performance requirement satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be a U.S. citizen and eligible for a security clearance.
• Minimum - Associate’s degree
• Bachelor’s degree - Preferred
• 3+ years of experience performing similar work.
• 3+ Supervisory/management experience required.
• Preferred - 5+ years of experience performing similar work.
• Experience with military records/contracts helpful.
• Supervision/management of medium to large teams helpful.
• OR equivalent combination of education, experience and/or military training

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled