Manager of Quality and Regulatory Affairs - 503A Pharmacy

About Orderly Wellness

OrderlyMeds is a nationwide telehealth platform redefining how people access modern wellness care. We provide personalized, evidence based treatment, including GLP 1 prescription programs, easy to start and simple to manage from home, with transparent pricing, virtual consults, and medications delivered directly to patients’ doors. Our approach prioritizes quality, individualized care and ongoing support, from clinically guided treatment plans to nutrition, fitness, and mental health resources, without the barriers of insurance or traditional in office visits.

We are growing quickly and building a team that is passionate about creating a more accessible, patient centered healthcare experience.

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A note of awareness to SmartPharmaRX applicants: To protect yourself against phishing and recruitment fraud, please note that SmartPharmaRX only accepts applications through our official careers page at https://ats.rippling.com/orderly-wellness/jobs.

SmartPharmaRX will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @orderlymeds.com or @smartpharmarx.com email address. If you are contacted by someone claiming to be from Orderly Wellness or SmartPharamRX via an unofficial channel, please do not share any information and report it as spam.

Who We Are

SmartPharmaRx is a 503A compounding pharmacy that has grown significantly over the past few years and is operating at a scale that demands exceptional people in every function. We are a close-knit, collaborative team that holds ourselves to a high standard, not because we have to, but because we genuinely care about the quality of what we produce and the patients who depend on it.

This is an environment where your work is visible, your expertise is respected, and your contributions shape how the organization grows. We invest in our people and we take the long view on building a team that is both excellent and sustainable.

The Role

We are seeking an experienced Director of Quality & Regulatory Affairs to lead and oversee all quality, compliance, and regulatory functions for our 503A compounding pharmacy operations. This role is responsible for ensuring full adherence to federal and state regulations, developing and maintaining robust quality systems, and driving a culture of compliance and operational excellence across our organization.

The Manager of Quality & Regulatory Affairs is a senior leadership position responsible for the full scope of quality and regulatory function across our 503A compounding operations. Reporting directly to the Pharmacist-in-Charge, this role owns our Quality Management System, leads all regulatory relationships and inspections, and ensures the systems and culture are in place for the organization to scale with confidence and compliance.

This is a builder’s role. You will have the authority and the resources to establish best-in-class quality and regulatory practices, and a team that looks to you to set the standard.

Who You Are

You are a subject matter expert who leads with conviction. Your knowledge of quality and regulatory systems is deep, and you communicate it clearly and credibly. You set a tone of accountability while fostering a team culture that is positive, collaborative, and built on mutual respect. People enjoy working with you, and that matters as much to you as getting the work right.

You are self-directed and bring structure to ambiguity. You see gaps before they become problems and address them with solutions rather than escalation. Equally important, you understand that compounding pharmacy is a nuanced regulatory environment that often requires unique solutions. You exercise sound professional judgment, identifying practical and defensible paths forward without unnecessary friction. You know when to hold the line and when flexibility serves both the business and the patient, and you can tell the difference.

Key Responsibilities

Regulatory Affairs

• Serve as the primary regulatory contact for FDA, state boards of pharmacy, and all applicable regulatory authorities, in close collaboration with the Pharmacist-in-Charge
• Oversee all license renewals, registrations, and regulatory filings across jurisdictions
• Monitor and interpret changes to FDA guidance, USP chapters, state pharmacy regulations, and DEA requirements as applicable
• Lead preparation and response for state board inspections, accreditation audits, and FDA observations — from readiness through corrective action closeout
• Provide proactive regulatory guidance to leadership on facility changes, process modifications, new product introductions, and expansion
• Manage outside regulatory counsel and consultants as needed

Quality Assurance & Quality Control

• Own and continuously improve the Quality Management System across all compounding operations, including system selection and implementation
• Oversee environmental monitoring, aseptic process simulations, and personnel qualification programs
• Manage deviations, OOS results, complaints, CAPAs, change control, and recalls
• Ensure qualification and validation of vendors, facilities, equipment, and critical processes
• Oversee batch record review and release programs
• Ensure BUD assignments are scientifically justified and compliant with applicable USP standards
• Lead internal audit programs to maintain constant inspection readiness
• Maintain QC oversight including testing protocols, instrument qualification, and method validation

Operations & Cross-Functional Support

• Partner with the Pharmacist-in-Charge and pharmacy operations to ensure compliant, efficient compounding workflows
• Manage document control systems for SOPs, batch records, master formula records, and validation protocols
• Ensure robust training and competency programs for all compounding personnel
• Provide quality input on new product development, formulation changes, and scale-up activities
• Collaborate with supply chain on supplier qualification, COA review, and raw material release
• Support technology and automation integration from a quality and compliance perspective

Leadership & Strategy

• Build, lead, and develop the QA/RA team with clear expectations and a culture of continuous improvement
• Establish quality metrics and dashboards that provide leadership with clear visibility into compliance performance
• Represent the quality function in executive discussions and strategic planning
• Develop and maintain a regulatory roadmap aligned with the company’s growth strategy

Qualifications

• Graduate-level scientific degree
• Minimum 5 years of progressive experience in 503A or 503B compounding, pharmaceutical manufacturing, or outsourcing facility operations
• Deep working knowledge of USP <797>, <800>, <795>, and applicable FDA regulations governing compounding pharmacies
• Proven experience leading state board inspections, FDA observations, and accreditation audits (PCAB or equivalent) from preparation through closeout
• Strong working knowledge of aseptic processing principles, cleanroom design and operations, and environmental monitoring
• Demonstrated experience building or significantly improving a Quality Management System in a regulated environment
• Experience managing deviations, CAPAs, change control, complaints, and OOS investigations
• Excellent written and verbal communication skills, including regulatory writing and executive-level presentation
• Proven ability to lead and develop cross-functional teams
• Experience with QC laboratory oversight, instrument qualification, and method validation
• Familiarity with supplier qualification, COA review, and raw material release processes
• Experience in technology or automation integration within a pharmaceutical or compounding environment is a plus

 Compensation & Benefits

 Orderly Wellness offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision coverage with strong employer contribution, FSA and HSA options (with potential employer contributions), a 401(k) with company match, generous paid time off, paid parental leave, mental health and family-planning support, and access to professional development resources.