Manager, Project/Program Management - Mexico - AGS

Manager, Project Program Management - Mexico - AGS

Location: Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Manager, Project Program Management - Mexico supporting the AGS team, you will provide overall project management of various projects at hub level & across functions, align to AGS global PMO, transition and project management practices and ensure execution within AGS centers. The person occupying the role will be responsible for delivering on time, on-budget and achieving high levels of internal and external customer satisfaction for AGS centers. 

Being the PMO & Ramp up manager for the center, the role is required to ensure ramp-up of center service delivery effectively as per plan, lead key strategic programs spanning global cross-functional teams in support of strategy implementation and process optimization at hub level.

In this role, a typical day will include:

Hub Ramp Up & PMO

• Planning and managing Ramp up of AGS Center – office, infrastructure, functional ramp-up
• Manage and own transitions as receiving center PMO in coordination with AGS Global PMO and/or respective functional transition managers
• Contribute to the development of a cross center global governance framework for projects driven in the centers when applicable
• Identify and globalize projects across AGS centers where applicable
• Develop & implement in line with global direction and framework hub level governance framework in close collaboration with enabling functions
• Understand the process at a high level and highlight probable risks; involve Lean Six Sigma Black Belts from the beginning of the transition
• Co-ordination with On-site and Off-site company stakeholders HR, IT Project team on a regular basis.
• Work with the global AGS team for developing & leveraging ways of working and applicable tools and templates to deliver high performance
• Lead, execute & track center level strategic projects / initiatives to enable center set up & sustenance.
• Hub level projects/ program monitoring & reporting
• Collaborate with service delivery functions leaders on key stakeholder visit & preparing the storyline for effective presentations
• Participate in AGS cross-site forums to share best practices and drive standardization of tools, methods and governance models globally

Hub PMO / Process Improvement Initiatives

• Take lead in solving hub level problems using Lean Six Sigma methodology and liaise with the enabling functions like HR, Finance, REFS and operational teams 
• Identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Alcon operations worldwide.
• Forming and managing cross-functional project teams to drive key programs for internal stakeholders.
• Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
• Designing and developing strong relationships with senior stakeholders at hub & global Transition & Transformation team

WHAT YOU’LL BRING TO ALCON:

• Education: Bachelor’s degree
• Advanced level of English
• 5 - 8 years of relevant in Shared Services industry with transition, transformation, process improvement & automation mindset
• Good knowledge of project management tools and methods
• Previous experience required in setting up / ramp up shared services 
• Global stakeholder management
• Good knowledge and understanding of Continuous improvement tools and methods (Lean Trainings, LSS Certifications)
• Proven track record in projects management and ability to work in a matrix  organization.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to join a growing, early-stage organization built within a mature, stable global company.
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package
• Flexible hours and remote work possibilities (min 3 days per week office-based)

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.