Manager, Program Management

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:

We are seeking a dynamic and experienced Program Management Team Manager to lead our Program Management Office (PMO) and manage a team of strategic program managers for the ICX team. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. The successful candidate will establish robust processes and drive operational rigor to ensure we meet timelines and achieve business success. This role requires aligning program needs with business outcomes in a collaborative environment. You will be a trusted partner to cross-functional teams, leading the execution of critical Adobe outcomes with value-based prioritization, clear expectations, and efficiency. You will oversee the portfolio's health, propose resource trade-offs, and confidently present insights to executives. We value curiosity, a passion for learning, and a growth mindset. If you are a leader who is dedicated to achieving goals and has a passion for project management and operational excellence, we want to hear from you!

What You'll Do:

• Leadership and Team Management: Lead and mentor a team of program managers, fostering a collaborative and high-performance culture.
• Strategic Alignment: Ensure that all projects and initiatives are aligned with the company's strategic objectives and business outcomes.
• Operational Rigor: Drive a culture of excellence and accountability, ensuring all projects are delivered on time, within scope, and to the highest quality standards.
• Process Development: Establish and continuously improve PMO processes, ensuring they are effective, scalable, and aligned with business goals.
• Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects.
• Performance Monitoring: Implement metrics and KPIs to track the performance of the PMO and individual projects, ensuring visibility and continuous improvement.

Who You Are:

• Leader: Natural leader and facilitator, driven, organized, and meticulous. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints.
• Team Focused: Enjoys collaborating, learning, and empowering others, cultivating a positive work environment.
• Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear.
• Elegant: Pays attention to detail, ensuring well-designed and coherent efforts.
• Reliable: Develops a sense of reliability in outcomes, timelines, and goals.
• Quality-focused: Passionate about delivering high-quality, sustainable systems.
• Persistent: Creative in solving problems and overcoming roadblocks.

What You Need to Succeed:

• Experience in a leadership role within a PMO or similar environment with sound understanding of project management methodologies and industry-standard processes.
• Ability to drive process improvements and champion a culture of operational excellence.
• Strong verbal, presentation, and written communication skills with the ability to advocate a course of action.
• Strong analytical and problem-solving skills, with a self-starter attitude with a bias to action.
• Experience working across matrixed organizations to achieve common goals, initiatives, and drive growth.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $103,200 -- $210,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.