A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in every U.S. county
- Over 85 million projects started on Thumbtack
- More than 11 million 5-star reviews and counting
- Pros earn billions on our platform
- 1000+ employees
- $3.2 billion valuation (June, 2021)
About the Data Science Team
The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from how we set prices across hundreds of local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.
About the Role
The Manager, Data Science will be a cross-functional leader who will help us build out an effective product experience and matching effectiveness to ensure high quality connections are made between Thumbtack customers and pros. As a part of our data science team, you’ll work collaboratively with peers across product management, engineering, design, applied science, and other functions. The ideal candidate is able to lead others with analytical rigor, influence senior stakeholders with data, clearly articulate and execute top priorities and last but not least, grow, motivate and maximize the impact of a team of experienced product analysts.
Responsibilities:
The Manager, Data Science has a well-balanced mix of responsibilities including deep analytics, team management, product strategy and product development.
- Influence Thumbtack’s vision and execution in running an effective marketplace
- Partner with leaders from product management, engineering, design, marketing and go-to-market teams to execute on our product visio
- Manage, mentor and grow data scientists
- Set up a data science roadmap, identify key questions that will unblock product development and liaise with technical stakeholders on data and experimentation infrastructure
- Coordinate with data science leaders in adjacent product teams to run a well-managed, productive and motivated Thumbtack data science team
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- 7+ years of experience in analytics, data science or economics
- 2+ years of experience managing analysts or data scientists
- Experience analyzing customer lifetime value, identifying profitable customer segments, and prioritizing product/marketing opportunities to serve customers
- Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing
- Experience scoping, analyzing, and communicating results of experiments
- Strong communication skills and ability to build strong relationships cross-functionally and with senior leadership
- Bachelor’s, Master’s, Doctoral degree in one of the following areas; Statistics, Engineering, Analytics, Math, Computer Science, Operations Research
Bonus points if you have
- A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
- Experience working on a 2-sided marketplace and related testing methodologies
- Current or prior technical depth in data extraction, statistical analysis, modeling and general familiarity with data languages and statistical tools (SQL, Python, R, Stata)
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
#LI-Remote
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Learn More About Us
- Life @ Thumbtack Blog
- Virtual-First is Here to Stay
- Follow us on LinkedIn
- Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
What the Team is Saying
What We Do
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow.
Why Work With Us
Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care.
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Thumbtack Offices
Remote Workspace
Employees work remotely.
We know great talent exists everywhere. Our virtual-first model empowers our teammates to choose where they live and work.
