Manager, Customer Onboarding

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

The Manager of Product Consulting leads a global team responsible for helping new customers successfully adopt our platform. This team provisions new customer environments, supports configuration and setup tasks, and provides consultative guidance to accelerate time-to-value. The ideal candidate combines operational excellence, process improvement, and people leadership to scale a high-performing onboarding organization that delivers both efficiency and customer impact.

• Oversee the end-to-end process of provisioning new customer environments and ensuring timely completion of all setup, configuration, and onboarding tasks.

• Ensure customers receive accurate and efficient support for product configuration, data setup, and early-stage adoption activities.

• Drive consistency and quality in the onboarding experience through documentation, templates, and best practices.

• Partner with Customer Success and Professional Services teams to ensure seamless handoff and continuity across the customer lifecycle.

• Identify opportunities for the team to deliver proactive guidance and advisory support that increases customer engagement and drives product usage.

• Lead, mentor, and develop a global team of consultants, focused on early customer success.

• Foster a culture of accountability, customer empathy, and continuous improvement.

• Define clear performance expectations, provide coaching and feedback, and create development paths for team members to expand their skills into consultative and value-driven work.

• Partner with regional and cross-functional leaders to align team capacity and product specialization with global onboarding demand.

• Inspire the team to evolve from task-driven ticket resolution toward higher-value customer engagement and consultative advisory that strengthens adoption and retention.

• Learn and develop technical expertise to deeply understand technology needs, product best practices, data imports, and issue troubleshooting in order to resolve issue escalations and coach and develop your team.

• Own the operational performance of onboarding ticket queues, ensuring timely response and resolution within established SLAs.

• Monitor ticket volumes, workload distribution, and throughput to identify and address process inefficiencies and resource needs.

• Partner with internal systems and product teams to automate recurring or manual onboarding steps, improving scalability and reducing cycle time.

• Establish and maintain clear metrics for onboarding efficiency, SLA adherence, and customer satisfaction.

• Continuously refine workflows, knowledge bases, and internal tooling to support a global, high-velocity onboarding function.

• 5+ years of experience in customer onboarding, support services, or customer success at a SaaS company.

• 2+ years of experience managing a distributed or global team.

• Strong operational mindset with experience managing SLA-based or ticket-driven service delivery.

• Demonstrated success improving process efficiency and introducing automation or tooling enhancements. Experience with AI-related efficiencies is a plus.

• Data oriented, with a track record of KPI management and attainment. 

• Experience developing statistical models correlating product usage and adoption with customer retention.

• Ability to balance strategic thinking with hands-on process operations in a fast-paced, customer-centric environment.

The annual base salary range for this position is $104,581 - $137,262. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package.

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Compensation and Transparency Statement

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program (eligible for prior to your first day)

• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.