Manager, Process Management

West Creek 4 (12074), United States of America, Richmond, Virginia
Manager, Process Management
Process Managers at Capital One are highly motivated professionals with excellent project management, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver software.
As a Manager, Process Management supporting the SDLC Governance & Improvement team you will help manage and support the software development lifecycle governance, controls and requirements. The team partners with Cyber, Risk, Engineering, and lines of business to ensure compliance through controls management while also identifying opportunities to mitigate risk through process improvement and automation.
Responsibilities will include documenting, monitoring and controlling critical process points as defined by requirements, policies and standards. You will monitor data trends to measure control effectiveness and install necessary benchmarks or thresholds to drive compliance. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.
This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:

• Understanding, documenting and analyzing current state software development lifecycle capabilities.
• Write, revise, and maintain documents such as processes, policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Risk methods and Governance.
• Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Cyber, Information Technology, Internal Audit, Regulator Relations, Software Engineering, etc. to achieve objectives.
• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes.
• Work with team members to develop robust risk management processes; Track and resolve process breakdowns, issues and risk events

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 4 years of Process or Risk Management experience
• At least 2 years of Continual Improvement experience

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification
• 5+ years of experience in Process management
• 3+ years of experience in Project management
• 1+ years of experience working with Product and Technology teams
• Bachelor's Degree
• Agile Certification, PMP Certification or Masters Certificate of Project Management (CPM)
• Proficiency in agile tools, data analysis tools and reporting software (ie, Tableau, Confluence, Jira)
• Ability to set direction, manage expectations and lead cross-functional teams to drive results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).