What you'll do...
The Manager, Process Improvement identifies opportunities for improved service or productivity within ecommerce Operations, Replenishment, and Supply Chain processes, and addresses systemic issues through research, data analysis, and associate feedback. This role develops and implements solutions aligned with the overall vision and operations strategy. Defining business requirements to influence product roadmaps and designing proof of concept, pilot, and rollout plans for new processes or technologies is a key responsibility - including advancing inventory deployment, network optimization, and evaluating fulfillment outcomes to identify opportunities that improve service levels, inventory productivity, customer experience, and network efficiency. The position may also involve investigating and testing innovative technology solutions to address operational gaps.
The Manager, Process Improvement defines and improves operational metrics and service levels to measure productivity and customer satisfaction, including in stock, suboptimal shipments, split shipments, and customer promise. Providing guidance and support to various teams, including Product, Technology, Replenishment, Operations, Merchandising, and Transportation, is necessary to meet project schedules successfully. The role may also assist in the development and implementation of change management strategies to support the introduction, adoption, and sustainment of process or technology changes.
The Manager, Process Improvement is responsible for developing and owning governance frameworks, standardizing operational routines, and change management strategies that enable sustainable implementation of business and technology initiatives. This includes providing content for training materials and facilitating training sessions where required. Building relationships with and collaborating with cross-functional counterparts across Product, Replenishment, Operations, Transportation, and Merchandising to share and gather ideas is another aspect of the role. Monitoring and assessing compliance also be part of the responsibilities.
This position is a key support to operational strategies and may consult or mentor managers at various levels on metrics and performance improvement. The Manager, Process Improvement ensures that implemented changes are embedded within teams, closing the loop between inventory decisions, fulfillment outcomes, and replenishment workflows to support continuous improvement and operational excellence.
Qualifications:
- 3+ years of experience in a strategic network optimization or process improvement role
- Previous experience in data analytics, automation, visualization, and storytelling is a must
- Prior exposure to product, machine learning, or forecast modelling is a plus
- Prior experience establishing performance measures, validating solution effectiveness, and driving the adoption of tools and processes that enhance inventory positioning, fulfillment execution, and customer promise outcomes is a plus
- Prior experience working with forecasting model outputs and validating against business strategy and optimal inventory placement based on customer success measures is a plus
- Experience working in large, matrixed organizations or high-stakes programs
- Comfortable with ambiguity and relentless curiosity
- Exceptional communication skills and ability to translate business needs into system requirements and process flows
- Bachelors or Masters degree in a relevant field is a plus
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.- Find Jobs
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
Skills Required
- 3+ years of experience in a strategic network optimization or process improvement role
- Experience in data analytics, automation, visualization, and storytelling
- Experience working in large, matrixed organizations or high-stakes programs
- Exceptional communication skills and ability to translate business needs into system requirements and process flows
- Comfortable with ambiguity and relentless curiosity
- Age - 16 or older
- Prior exposure to product, machine learning, or forecast modelling
- Prior experience establishing performance measures and validating solution effectiveness
- Prior experience working with forecasting model outputs and validating against business strategy
- Bachelors or Masters degree in a relevant field
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
