Manager, Population Health

Location: Baltimore, MD (Hybrid – remote/in-person)

Reports to: VP of Account Management

Employment Type: Full-time

At Scene Health, we believe that every dose of medication is an opportunity to connect, support, and empower patients. Our video Directly Observed Therapy (video DOT) platform transforms medication adherence into a daily opportunity for care. We partner with Medicaid and other health plans to support vulnerable populations, using personalized coaching, data-driven insights, and human connection to improve health outcomes. Learn more at www.scene.health.

Scene Health is seeking a strategic, detail-oriented, data-savvy, and mission-driven Manager, Population Health to support the success of our health plan partnerships and serve as a key relationship manager for our customers. Reporting to the VP of Account Management, this role will lead day-to-day relationship management, performance reporting, and population analysis across a defined set of accounts. The ideal candidate will combine strong client-facing communication skills with the ability to turn data and member stories into actionable, compelling insights to showcase the impact of our program. 

You will work cross-functionally with internal teams—including clinical, data analytics, operations product, and marketing—to ensure each customer sees measurable results and meaningful member experiences.

• Serve  as the primary account manager for assigned health plan customers, fostering strong relationships, timely communication (internal and external) and high program/customer satisfaction.
• Prepare and deliver Monthly and Quarterly Business Reviews (MBRs/QBRs), including slide development, population health reporting, data visualization, and actionable recommendations. 
• Analyze health outcomes, quality, and utilization  data to demonstrate impact and identify opportunities for program optimization.
• Partner with the VP of Account Management, to interpret member risk stratification outputs to recommend populations that would benefit from Scene Health’s video DOT intervention.
• Collaborate closely with internal clinical, product, and marketing teams to align program execution with customer goals and emerging needs.
• Assist in the identification and presentation of compelling member success stories, using Scene Health’s rich video library and health outcomes data to craft personalized member story packages for customers.
• Create data-driven presentations that illustrate real-world member impact.
• Track and follow through on  customer deliverables, requests, and escalations ensuring internal awareness and accountability.
• Stay current on Medicaid & Medicare quality & STARS measures, risk models, value-based care strategies, and emerging health equity topics to help inform internal and strategic client recommendations

• Bachelor’s degree required; Master’s degree in public health, health administration, nursing, or social work is preferred.
• 3–5 years of experience in healthcare account management, population health, or managed care.
• Clinical background (e.g., nursing, social work) strongly preferred.
• Demonstrated ability to communicate and present effectively to internal and external clients.
• Proficiency in analyzing and interpreting healthcare data trends including engagement rates, quality metrics, clinical outcomes, and utilization with a strong willingness to deepen skills over time.
• Skilled in slide development  (Google Slides, PowerPoint), with the ability to translate data into polished presentations. 
• Basic experience working with data tools and visualizations (e.g., Google Sheets, Excel); familiarity with platforms like Tableau, Power BI, or Superset is a plus.
• Highly organized and capable of managing multiple customers and deliverables simultaneously.
• Deep commitment to improving health equity, continuous learning, and patient-centered care.

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.

• Competitive salary
• 12 days vacation, paid sick leave, plus holidays
• Remote work
• Health, dental, vision, short-term and long-term disability
• 401K retirement savings plan
• Employee Assistance Program

Why Join Us?

• Competitive salary and benefits package.
• Work remotely while making a tangible impact on patients’ lives.
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
• Collaborate with passionate professionals across healthcare, technology, and public health sectors.
• Professional development and growth opportunities within a rapidly scaling company.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.