MANAGER, PEOPLE SERVICES GENERALIST

Position Summary...Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

What you'll do...

What will you do?

Data Management Requires knowledge of Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation To implement data management solutions and manage metadata environment Leads changes and revisions to data data sources and data hierarchies within assigned guidelines Queries reports and analyzes metadata to ensure consistency across platforms for example ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly

Operational Excellence Requires knowledge of Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards To assess situations based on an awareness of the cases and operating issues of related to them Explains operational functions and key functional roles of an assigned department or unit Identifies root causes for cases using standard operating procedure information Works to resolve cases within servicelevel agreements ensuring accountability for all metricsmeasures related to volume quality accuracy turn around and customer satisfaction Collaborates with crossfunctional teams to integrate operating functions ensuring seamless operations for example resolving integration errorswarnings or reassigning to appropriate teams for resolution Follows regulatory processes and procedures for the for handling of cases Seeks and analyzes situations or conditions with potential regulatory implications
What will you bring

Continuous Improvement Requires knowledge of Processautomation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools To define the critical workflows for executing key processes Identifies process problems that limit performance Focuses on the most significant problems to maximize efficiency gains Measures standardized operations Finds inefficiencies caused by systems tools and processes and works with partners to standardize operations and activities Helps generate innovative ideas to meet requirements and increase productivity Implements methods for improving and establishing controls for critical processes for example improving the termination process to consistently protect the companys interests regarding claims management Maintains and continuously improves operations standards Gauges measurements against requirements Surfaces systemic problems to be addressed at the organizational level Utilizes service now Workday and other system features Proposes systems enhancements to meet requirements better
Service Excellence Requires knowledge of Relevant knowledge articles Service process and procedures Stakeholder Management To develop plans to achieve service outcomes Monitors and reports on the delivery of promised service outcomes Ensures the proper identification of stakeholder needs and priorities Resolves complex problems and responds to unexpected stakeholder requests

Defines processes and practices for managing client expectations and service delivery Manages opportunities for service innovation and improvement for example maintaining the highest level of servicelevel agreements and accuracy for highvolume case closures Plans develops and implements improvements to the service range to exceed customer expectations Uses technology to improve the service range and scope of customized service offerings
Project Management Requires knowledge of Project management tools techniques and methodologies Project tracking tools dashboards and reports Change management To develop prioritize and coordinate work plans Reviews project schedules costs expenditures milestones communications and documentation Follows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestones Identifies potential risks of projects and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issues Creates communication plans which determine the level frequency detail and distribution of status updates Minimizes the impact of changes
Functional Problem Solving Requires knowledge of Problemsolving methodologies tools and applications Business requirements and insights and the development of solutions Precedence and use cases for business problems Leverages reproductive thinking and idea generation Barriers to effective problem solving for example confirmation bias mental set functional fixedness groupthink paradigm blindnessTo independently uses factfinding techniques and diagnostic tools to identify and break down business problems Independently works on multiple specific problems Suggests multiple alternatives approaches or solutions based on internal and external benchmarking Understands the perspective of each involved stakeholder and seeks perspectives as appropriate to drive to resolution Collaborates with stakeholders within an assigned function to ensure the implementation of recommended solutions
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate on a scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area. Option 2: 3 years’ experience in business, human resources, information technology, or related area.
2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in Business, Human Resources, Information Technology, or related area and 2 years' experience in business, human resources, information technology, or related area., Change management processes, Leading cross-functional teams, Using advanced functionality of Microsoft Office

Primary Location...Block- 1, Prestige Tech Pacific Park, Kadubeesanahalli Village, Varthur Hobli , India