Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About The RoleYour North Star: Managing and motivating teams to drive enrollment
We are seeking a highly skilled and motivated Outreach & Engagement Manager to join our team. As the Outreach & Engagement Manager, you will drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours. You will be responsible for monitoring your team’s performance, and developing and implementing effective strategies and processes to engage prospective patients. This is a critical position that requires strong leadership, excellent communication skills, and a deep understanding of healthcare regulations, policies, and procedures.
What You’ll DoLead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs.
Facilitate onboarding and training of new specialists.
Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC.
Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.
Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.
Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling.
Execute on regular performance evaluations of outreach specialist calls and documentation.
Create and maintain team schedules to ensure adequate coverage.
Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.
Foster a supportive and inclusive team environment, encouraging professional growth and development.
Who You Are
Earned your Bachelor's degree in healthcare management, public health, or a related field.
Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST.
Proven experience in healthcare management, specifically in outbound calling and proactive outreach.
Strong knowledge of Medicaid policies, procedures, and value-based care.
Excellent communication and interpersonal skills to engage with diverse patient populations.
Demonstrated leadership abilities, with experience in managing and motivating teams.
Proficient in data analysis and reporting, using metrics to drive performance improvements.
Detail-oriented, with exceptional organizational and documentation skills.
Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Familiarity with healthcare software systems and customer relationship management (CRM) tools.
Experience working in a fast-paced and dynamic startup environment.
Bonus points if you are fluent in speaking and writing Spanish
The expected salary for this role is $90,000-$115,000. This role is also eligible for a monthly bonus, and equity, giving you an ownership stake in Pomelo’s mission.
Benefits and PerksComprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US)
By joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together.
We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.
Skills Required
- Bachelor's degree in healthcare management, public health, or a related field
- Ability to work some evenings, Monday through Friday
- Experience in healthcare management, outbound calling, and proactive outreach
- Strong knowledge of Medicaid policies, procedures, and value-based care
- Excellent communication and interpersonal skills
- Experience managing and motivating teams
- Proficiency in data analysis and reporting using performance metrics
- Strong organizational, documentation, and attention-to-detail skills
- Ability to adapt to changing priorities in a fast-paced environment
- Familiarity with healthcare software systems and CRM tools
- Experience in a fast-paced startup environment
- Fluency in spoken and written Spanish
Pomelo Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pomelo Care and has not been reviewed or approved by Pomelo Care.
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Healthcare Strength — Health coverage is described as robust, including employer-paid, platinum-level medical, dental, and vision options with complimentary access to Pomelo’s own maternal and family healthcare services. Around-the-clock virtual care and a broad clinical team reinforce the depth of the offering.
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Parental & Family Support — Care spans pregnancy, postpartum, pediatrics, fertility, and menopause, with mental-health, nutrition, lactation, and doula support available. The breadth of family-focused services stands out for employees planning or raising families.
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Equity Value & Accessibility — Compensation packages for certain roles include stock options and a 401(k), and some postings highlight structured pay bands with choices between cash and equity. This mix provides avenues for longer-term value alongside base pay.
Pomelo Care Insights
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What We Do
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
Why Work With Us
Pomelo Care redefines women’s and pediatric healthcare by combining 24/7 virtual care with proactive technology to catch risks early. Working here means joining a fast-paced, mission-driven team where clinicians, engineers, and operators collaborate directly to meaningfully improve maternal and child health outcomes nationwide.
