Manager, Organizational Development (73643)

POSITION PURPOSE

Responsible for the development, implementation, and maintenance of the credit unions training program. Researches training needs within the credit union and develops programs that reflect the strategic plan of the organization. Communicates credit union goals and direction to employees, supervises staff training, and implements and conducts training programs.

Responsible for the ongoing design and implementation of a comprehensive training program that encompasses organization-wide and department specific training needs and fosters an environment of continuous learning. Trains and coaches managers, supervisors and others involved in employee development efforts.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.

• Delivers high quality consistent service to both members and internal customers that fulfill the Credit Unions mission.
• Maintains and projects the Credit Union's professional reputation by providing consistently exceptional service levels which exceed member expectations.

2. Assumes responsibility for the planning, development and implementation of effective Training and Development strategies.

• Plans, develops and provides training and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, e-learning, external training sources, conferences and workshops.

• Conducts skill gap analysis in order to develop new training programs or modify and improve existing programs.

• Collaborates with management to develop training programs for product promotions, new services, policies and/or procedures.

• Ensures that staff is knowledgeable and trained on all Credit Union products and services in an effort to guarantee the delivery of consistently exceptional member service.

• Plans and provides for legally required training. Reviews and evaluates training programs for compliance with NCUA standards.

• Conducts or arranges for ongoing technical training and personal development classes for employees as needed.

• Participates in various JHFCU committees, offering ideas and collaborating on project improvement initiatives and staff development opportunities.

• Expands the reach of the training function by identifying and developing SMEs to function as departmental and organizational trainers.

• Coordinates SMEs trainers, and coordinates the scheduling, of regular training activities, including on-the-job and Wednesday morning all-staff training sessions.

• Develops and maintains metrics to measure success and effectiveness of training efforts.

• Ensures that work area is clean, secure, and well maintained, and is in compliance with the Credit Unions Non-Public Information (NPI) Security and Disposal policy.

• Remains compliant with applicable statutes and regulations, including but not limited to BSA and the Patriot Act

3. Assumes responsibility for ensuring that professional business relations exist with members, volunteers, vendors, and trade professionals.

• Works with educational institutions, training providers, and other employers to network, develop training resources and share/discover best practices.

• Represents the Credit Union in contacts with consultants, trade professionals and members.

• Ensures that requests, questions, and problems are courteously and professionally resolved. Ensures that communications are efficient and effective.

• Ensures that the Credit Union's professional reputation is maintained both internally and externally.

4. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with Management.

• Assists and informs departments and branches as needed.

• Keeps Senior Management well informed of training activities and of any significant problems.

• Completes required reports, records, and other documentation.

• Attends and participates in meetings and committees as required.

• Stays current on training programs and procedures.

1. Individual activities and goals are in alignment with the achievement of the Credit Unions goals and strategic initiatives.

2. Maintains an understanding of adult learning techniques, employee development trends, technology based training methods and best practices for encouraging employee participation in the development process.

3. Maintains a basic understanding of basic HR principles and functions and in order to understand Training and Developments impact on performance measures.

4. Stays abreast of new and emerging technologies and matches the appropriate technology to the specific learning opportunity or challenge.

5. Ability to prepare comprehensive records and reports that shows the correlation between training initiatives and the bottom line.

6. Training objectives are regularly reviewed and modified as needed. New training systems and resources are developed and implemented as needed.

7. Maintains the strictest confidentiality in all human resources matters, and maintains confidential records of both paper and electronic personnel files.

8. Professional business relations exist with coworkers, volunteers, and external trade contacts.

9. Management is appropriately informed of area activities and of any significant concerns.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/certification and experience:

Bachelor's degree (B. A.) from four-year college or university in Business Administration, Human Resources, Organizational Development, Communications, Education, or related area, and a minimum of five years of experience; or equivalent combination of education and experience.

Experience in a financial institution is preferred.  SHRM Certification or ASTD certification is a plus.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

Interpersonal Skills The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.  Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality Management- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

PHYSICAL/ MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

Talking: Especially where one must frequently convey detailed or complex instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time.  Exerts up to 10 lbs of force occasionally.  (Almost all office jobs.) 

Language Ability: Ability to read, comprehend and apply information from periodicals, journals, annuals, dictionaries, thesauruses, and encyclopedias.  Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Vision:  Corrected 20/20 (Near, Distance, Color, peripheral) 

Travel: Ability to travel independently as needed.

Reasoning Ability:   Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.  Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability:  Ability to interpret and calculate basic banking concepts such as interest rates, percentages and debt to income ratios to practical solutions.

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).