Kindred Bravely is looking for a resourceful and action-oriented Manager of Operations & Supply Chain to streamline our global supply chain, enhance fulfillment performance, and deliver a best-in-class experience across every channel we serve.
About Us:
Kindred Bravely exists to make early motherhood feel a little less overwhelming and a lot more supported. Trusted by millions of moms since 2015, Kindred Bravely thoughtfully designs award-winning maternity, postpartum, breastfeeding, and baby essentials that offer unparalleled comfort and intuitive function, allowing moms to feel supported, empowered, and more like themselves.
About the Role:
We are seeking a detail-oriented, proactive, and solutions-driven Manager of Operations & Supply Chain to oversee all day-to-day logistics and 3PL management. This role owns the full lifecycle of international inbound shipments and domestic outbound logistics, and acts as the direct operational owner and day-to-day liaison for all wholesale and drop ship partners.
This leader must navigate both the strategic oversight of our 3PL and technology partners and the operational depth required to keep product moving. They need to be just as comfortable driving high-level improvements as they are digging into data, resolving issues, and owning hands-on execution.
You will collaborate closely with Planning, Merchandising, Systems, Customer Care, and our factory partners to ensure smooth, efficient, and cost-effective product flow from production to customer.
Key Responsibilities:
3PL & Fulfillment Management
- Serve as primary business owner for our 3PL relationship, managing daily communication, issue resolution, and weekly/monthly performance reviews.
- Monitor SLAs, KPIs, and operational accuracy across receiving, putaway, picking, packing, and returns.
- Partner with the 3PL to forecast labor and capacity based on inventory flow, seasonality, and new product launches.
- Drive continuous improvement around warehouse processes, inventory accuracy, and cost-to-serve.
Inbound (International) Logistics
- Manage all inbound freight from factories to 3PL, ensuring timelines are met from EXF to delivery.
- Oversee relationships with freight forwarders; manage communication on bookings, routing, consolidations, and exceptions.
- Oversee international freight terms, factory payment terms, duty calculations, and overall landed-cost impacts.
- Ensure all documentation (commercial invoices, packing lists, 7501s, SSCC labels, carton files, etc.) is accurate and received on time.
- Partner with Planning on delivery risk assessments, delays, and prioritization needs.
Outbound (Domestic) Logistics
- Oversee all outbound shipments across DTC, marketplace, and wholesale channels.
- Monitor domestic carrier performance and cost; escalate and address service failures.
Wholesale & Drop Ship Operations
- Own the operational relationship with our wholesale and drop ship partners (e.g. Target, Amazon, Walmart, and additional partners).
- Ensure all operational requirements—EDI, carton labeling, order routing, mapping, SLAs—are executed accurately and on time.
- Serve as an escalation point for order fulfillment exceptions, compliance inquiries, and chargeback prevention.
- Collaborate cross-functionally to support the onboarding of new partners and expansion of existing relationships.
Operational Strategy & Process Optimization
- Identify and drive process improvements across inbound, outbound, warehouse operations, and logistics cost management.
- Support strategic projects such as system integrations (e.g., NetSuite, Celigo, SPS), packaging changes, and service enhancements.
- Develop and maintain relevant SOPs, workflows, and dashboards to ensure operational visibility.
- Partner closely with Planning to support forecasting and budgeting.
Qualifications:
- 5-7+ years of experience in Operations, Supply Chain, or Logistics, ideally within ecommerce, apparel, or CPG.
- Strong understanding of international logistics, including freight bookings, customs clearance, HTS, duties, and freight/payment terms.
- Experience managing relationships with 3PLs, freight forwarders, and wholesale partners.
- Demonstrated ability to oversee both high-level strategy and hands-on operational execution.
- Strong analytical skills; comfortable with data, dashboards, and system workflows (NetSuite a plus).
- Excellent communication, vendor management, and cross-functional leadership skills.
- Highly organized, proactive, and able to operate in a fast-paced, high-growth environment.
- Passion for continuous improvement and building scalable, efficient processes.
Why You’ll Love Working Here:
- Remote Flexibility: Work from anywhere in the US while growing your career.
- Positive culture: Join a team that values collaboration, transparency and support.
- Meaningful work: Contribute to a mission that empowers women and families.
- Award winning products: Be part of a company recognized for quality and innovation.
Position Details:
- Job Type: Full Time
- Location: US - Remote
- Salary: $85k-100k, depending on experience
Top Skills
What We Do
Kindred Bravely is an online clothing retailer for pregnant and breastfeeding moms. We are a fast-growing team based all over the world, with offices located in Oceanside, CA. Moms rave about how comfortable KB clothes are, our amazing customer service and the encouragement and support provided within our BraveMom community. Our team culture is grateful, brave, generous & encouraging. We all work together to create the best possible products and shopping experience for our customers.We’re privately owned, profitable and a team of “go-getters”.
If you dream of working to empower and change moms’ lives, then you’ve come to the right place. We are on a mission to change the workforce for moms who want to stay at home while contributing monetarily and making a difference in the lives of other moms.
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