Manager of Operations Strategy and Data Analysis

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

Contour Airlines offers:

• Competitive salary
• Paid time off including vacation and sick leave
• Health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies.
• Participation in our 401(k) savings plan with a Company match up to 6%.
• Opportunity to influence strategic direction in a growing airline.
• Opportunities for professional growth within the aviation industry.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at [email protected] to discuss any specific needs that you may have.

The Manager of Operations Strategy and Data Analysis plays a vital role in shaping the airline’s operational direction. Responsible for leading strategic initiatives, analyzing complex operational data, and providing insights to optimize flight operations, company efficiency, and improve overall business performance.

Key Responsibilities:

• Lead the analysis of operational data related to flight schedules, dispatch, maintenance, and crew management to inform strategic decisions.
• Develop and evaluate strategies to improve operational efficiency and customer experience.
• Monitor and report on key performance indicators (KPIs) and operational trends; identify opportunities for improvement.
• Collaborate with cross-functional teams including Flight Operations, Maintenance, Safety, Finance, and Customer Service on strategic projects.
• Conduct in-depth root cause analysis of operational issues and recommend actionable solutions.
• Drive process improvement initiatives and implementation of new operational strategies.
• Prepare comprehensive reports and presentations for senior leadership, providing strategic guidance.
• Other duties as assigned by leadership.

• Bachelor’s degree in Aviation, Business Administration, Data Science, Operations Management, or related field; advanced degree preferred.
• Experience in airline operations, data analysis, or strategic planning within the aviation industry.
• Strong analytical and quantitative skills, proficient in data analysis tools (Excel, SQL, Tableau, etc.).
• Proven ability to translate data insights into strategic actions.
• Be at least 23 years of age.
• Must have a valid driver license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Knowledge and experience with varied human resource information systems.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and the ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent interpersonal and conflict resolutions skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills: both written and verbally delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.