Manager, Operations & Logistics

About You

• The Operations Guru: You don't just watch orders come in; you actively manage the flow and address exceptions efficiently. Whether it’s a high-volume Amazon FBA shipment, a complex Wholesale routing guide, or a direct-to-consumer order, you ensure the 3PL has what it needs to execute with precision and speed.
• The Collaborator: You proactively bridge the gap between the US entity and the Canadian parent company, ensuring that financial approvals, inventory levels, and strategic goals are perfectly aligned across borders.
• The Owner: You are comfortable having sign-off authority. Whether it's releasing a payment or approving a massive inbound shipment, you double-check the details and stand by your decisions.
• The Coach: You know how to guide an Analyst—helping them translate data into insights while clearing the operational roadblocks in their way.

US Distribution & 3PL Oversight

• Multi-Channel Fulfillment: Liaise with the 3PL to ensure efficient logistics and distribution services are executed for all US channels: E-commerce, Amazon, Retail, and Wholesale.
• Inbound Management: Liaison with the parent company and suppliers to verify, approve, and sign off on all shipments coming into the DC.
• Planning & Scheduling: Ensure that shipments for each specific sales channel are adequately planned for and scheduled efficiently to prevent bottlenecks.

Financial & Procurement Management

• PO Approval: Review and approve Purchase Orders (POs) generated by the Merchandising & Planning Analyst for replenishment and one-time orders.
• Payment Release: Liaise with the parent company and Sourcing Managers to verify and release payments for shipments destined for the U.S..

Team Leadership & Matrix Collaboration

• Team Management: Manage, mentor, and direct the day-to-day activities of the Merchandising & Planning Analyst.
• Wholesale Integration: Partner directly with the VP of Wholesale in the U.S. and Technology Teams at our headquarters to ensure adequate preparation and technical integration with each new wholesale account customer.
• Cross-Functional Support: Support your direct report in collaboration with the Merchandising Planning team, the Sourcing team and suppliers on PO adjustments.

Compliance & Customs

• Customs Management: Handle and oversee all customs paperwork and compliance requirements for U.S. inbound shipments.
• Communication: Act as the primary sign-off point for supplier communications involving shipments into the U.S..

Qualifications

• Experience: 5+ years of experience in Supply Chain, Logistics, or Operations, with specific experience managing 3PL relationships.
• Leadership: Proven experience managing direct reports (specifically analysts or planners) is highly preferred.
• Financial Acumen: Experience with Purchase Order (PO) approval workflows and verifying freight/inventory payments.
• Customs Knowledge: Demonstrated experience handling US Customs paperwork, HTS codes, and international shipping documentation.
• Systems Proficiency: Advanced proficiency in NetSuite (ERP) and Shopify is essential.
• Wholesale Operations: Familiarity with US retailer routing guides and onboarding requirements for major wholesale accounts.
• Location: Must be based in Columbus, OH Area, with the ability to work out of the distribution center/office located in Ashton OH. This is a hybrid role with 3+ days in the office.