The Manager, Operations Excellence will be responsible for effective and efficient execution of our most critical cross-functional activities. Responsible for: 1) Leading cross-functional operationalization of Claire’s most pressing initiatives, 2) Leading global promotional execution and support and 3) Approving purchase orders for inventory flows
This role requires close collaboration with a wide variety of stakeholders in the business, including the ELT, and a highly detail-oriented project management capability to ensure the entire organization remains on-track on its most important initiatives. This is a unique opportunity to be at the heart of the Claire’s transformation. It is a critical role in the organization, with very high impact across the business.
Main Responsibilities
- Prepare all materials for our weekly Operations Excellence (OpEx) meetings, including agendas, supporting materials and project trackers
- Drive alignment on key decisions to ensure delivery
- Syndicate and manage next steps from OpEx meetings
- Support cross-functional teams in problem solving to ensure we are executing our priorities in the most efficient and effective way; offering support to our functional leaders as needed
- Ensure cross-functional alignment on key decisions
- Continuously identify opportunities across the business to improve efficiency
- Support Value Creation Office with execution of cross-functional initiatives
Lead Promo Execution
- Manage Associate responsible for systemic activation of all promotions
- Ensure alignment on promotional calendar between Planning, Strategy and Analytics
- Lead weekly Promo & Testing meetings, ensuring proper input from CFTs
- Syndicate next steps from meetings and ensure completion, providing analytical support on decision making as needed
- Be responsible for accurate execution of global promotions
Approve Purchase Orders
- Ensure execution of critical purchase orders to ensure inventory flows into the business
- Manage weekly reporting of PO execution to syndicate with leadership
Qualifications
- Bachelor’s degree or equivalent experience required
- 5-7 years of professional experience (can be less if experience is strong)
- 5+ years of experience working in in a Retail Planning or Operations role preferred, preferably Merchandise Planning, Project Management, or Ops
- Distinctive project management capabilities and attention to detail
- Management experience preferred
- Self-starter with high levels of intellectual curiosity
- Distinctive communication skills with senior executives
- Impact oriented mindset; vocal problem-solving partner with a drive to outcomes
- Demonstrated ability to work effectively in a high pace environment
- Strong analytical toolkit with foundational understanding of Retail Math and P&L; ability to translate analytics insights into business actions
- Expertise in Microsoft Office applications (i.e., Excel, PowerPoint)
Compensation Range: $95,680.00 - $128,960.00
Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.
Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.
*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.
Top Skills
What We Do
For more than 60 years, Claire’s has opened the door to self-discovery for people of all ages. We’re dedicated to encouraging this through each experience and product discovery. As a global brand powerhouse for self-expression, we’re passionate about our purpose and our people.
Trusted by consumers around the world, our Claire’s and Icing brands deliver immersive experiences through more than 2,300 company-operated Claire’s and Icing stores in North America and Europe, more than 300 Claire’s franchise stores primarily in the Middle East and South Africa, and over thousands of concessions globally across our trusted retail partners.
Behind each consumer experience, is a team of truly inspirational people who show up as they are and encourage others to do the same every day. Supporting our team members as they grow, change and reinvent themselves is how we get stronger and more innovative as an organization, creating an inclusive and diverse culture that inspires us all to dream and achieve.
Learn more about us and our company values @Claire'sValues
