Manager, Office of Transformation Experience Design

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Office of Transformation Experience Design
Overview
The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long-term growth and business performance.
Mastercard is embarking on a bold multi-year transformation to reinvent every moment of the customer and partner journey, from discovery, customer onboarding, product integration, billing, and ongoing engagement.
The User Experience Design Lead brings the end-user perspective into the redesigned experience and ensures solutions are intuitive, usable, and responsive to AI-enabled ways of working. Working as part of a cross-disciplinary team, you will own user flows, journeys, and prototypes, conduct research, test with users, and translate findings into human-centered designs. The ideal candidate is a methodical, detail-oriented designer with strong research and prototyping skills, comfortable diving into ambiguous problem spaces and simplifying complexity.
Role
In this role, you will: • Own user flows, journeys, wireframes, and prototypes within a given Transformation effort, from concept through validation, ensuring the redesigned experience is intuitive and usable. • Empathize deeply with users and stakeholders, participating in discovery research, usability testing, and journey mapping to surface actionable insights. • Simplify complex problems into clear, intuitive experiences with structured design thinking.• Partner cross-functionally to align on problem statements, priorities, and trade-offs, and ensure user feedback directly informs redesign decisions. • Translate research into action, ensuring redesigned processes reflect real customer needs for both B2B and B2B2C audiences. • Contribute to and extend Mastercard's design system, maintaining consistency while evolving patterns for new areas. • Explore how AI can enhance the end-user experience, prototyping AI-enabled interactions where they improve clarity and adoption. • Facilitate workshops to ideate, prototype, and validate early concepts.
All About You • Demonstrated experience in UX design for complex, enterprise, or B2B environments. • A strong portfolio showing end-to-end product design work, including research, ideation, prototyping, and validation. • Hands-on experience with Figma, Adobe Creative Cloud, or similar design tools. • Familiarity with user research and ability to translate findings into design decisions. • Curiosity about how AI can enhance customer experiences and comfort prototyping AI-enabled interactions. • Strong communication and storytelling skills, with the ability to articulate design decisions and advocate for the user with diverse stakeholders. • A pragmatic, collaborative mindset, with the judgment to move quickly, iterate thoughtfully, and refine when needed.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.THIS POSTING IS NOT FOR A CURRENT VACANCY, BUT MASTERCARD IS SEEKING RESUMES TO REVIEW IN THE FUTURE WHEN JOBS BECOME AVAILABLE.
Pay Ranges
Purchase, New York: $137,000 - $218,000 USD
Arlington, Virginia: $137,000 - $219,000 USD
New York City, New York: $143,000 - $228,000 USD
O'Fallon, Missouri: $119,000 - $190,000 USD