At Guidance Residential, we are a national mortgage lender dedicated to helping families achieve the dream of homeownership through exceptional service, innovative solutions, and a people-first culture. For more than 20 years, we've built a reputation for integrity, collaboration, and excellence. If you're passionate about developing people and driving performance, we'd love to hear from you.
Position SummaryThe Manager, Sales Training & Development leads the onboarding, licensing preparation, training, coaching, and ongoing development of our mortgage sales team. This role partners with Sales, HR, Operations, IT, and Compliance to build high-performing teams, improve sales effectiveness, and deliver an exceptional customer experience.
The position also oversees the Client Success Assistant (CSA) team responsible for quality assurance and uses performance data to identify training opportunities and process improvements.
What You'll Do- Lead onboarding and NMLS SAFE exam preparation for new Mortgage Account Executives.
- Design and deliver engaging sales, product, systems, compliance, and customer experience training.
- Coach new and existing sales professionals to improve performance and productivity.
- Develop leadership training for Sales Managers and Directors.
- Manage the CSA team and identify quality trends that drive targeted coaching.
- Partner with cross-functional teams to improve sales processes and technology.
- Analyze training effectiveness and prepare performance reports for leadership.
- Bachelor's degree or equivalent experience.
- Seven or more years of mortgage or home finance experience.
- Mortgage sales experience as a Loan Officer or Account Executive preferred.
- Experience in training, coaching, leadership development, or sales enablement.
- Previous leadership or people management experience.
- Strong communication, presentation, analytical, and organizational skills.
We offer a competitive compensation package and comprehensive benefits designed to support your success, including:
- Competitive salary and annual incentive opportunity
- Medical, dental, and vision insurance
- 401(k) with company match
- Health Savings Account (HSA) with employer contribution
- Company-paid life and disability insurance
- Paid time off and company holidays
- Employee Assistance Program (EAP)
- Professional development and career growth opportunities
- A collaborative, mission-driven culture
If you're ready to help develop the next generation of mortgage professionals and make a meaningful impact, we encourage you to apply today.
Equal Employment Opportunity
Guidance Residential is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every employee has the opportunity to succeed. We make all employment decisions based on qualifications, merit, and business needs, without regard to any protected characteristic under applicable law.
Skills Required
- Bachelor's degree or equivalent experience
- Seven or more years of mortgage or home finance experience
- Mortgage sales experience as a Loan Officer or Account Executive
- Experience in training, coaching, leadership development, or sales enablement
- Previous leadership or people management experience
- Strong communication, presentation, analytical, and organizational skills
What We Do
Guidance Residential is the largest U.S. provider of Shariah-compliant home financing having provided over $9 billion in home financing to American Muslim homeowners. Headquartered in Reston, Virginia, the company was established in the DC metro area in 2002 and operates in 34 states today. Guidance Residential is a subsidiary of Guidance Financial Group, a global financial company that has pioneered the creation and development of Shariah-compliant investment products for institutional investors and financial intermediaries worldwide, as well as financial products and services that address the unmet needs of millions of Muslim consumers. As a highly respected and recognized institution in the Islamic Finance industry, the Guidance brand has also become synonymous with leadership and authenticity in Shariah-compliant home finance. The company has been sought after for its technical expertise in Islamic Finance by international players in Saudi Arabia, Malaysia, Egypt, and Indonesia. Guidance was nominated by the Dubai-based, global trade publication Islamic Business and Finance Magazine for the Best Islamic Home Finance Provider award in 2018, 2019 and other awards. Equal Housing Lender NMLS# 2908 Licensing and Registrations: GuidanceResidential.com/licensing-and-registrations Privacy Policy: GuidanceResidential.com/privacy-and-declarations Social Media Disclaimer: Consumers should not submit personal information through posts or messaging on social media websites such as Facebook, Twitter, LinkedIn or similar sites. Guidance Residential cannot guarantee that personal information submitted through these sites will be secure and protected from access by hackers or other unauthorized persons. Please contact us securely through our website or contact a Guidance Residential Account Executive for more information about submitting personal information.
