Manager - Mobile Development & Engineering

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes "World's Best Employers".

This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

The Mobile engineering team is modernizing the mobile platform with the mission to provide best in class member experience, a rich set of enthralling features for millions of Costco members. The Manager will own full responsibility of Mobile app stability, mobile code lifecycle management, Quality Assurance, Automation, production support, telemetry. This individual will work with various pods within Digital and also with information security, performance, SRE, platforms, enterprise teams.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

• Builds a team of QA, release analysts, engineers who are hyper focused on improving the performance and stability of Costco's mobile app and provide tools, checklists, and automation required for empowering developers, QA, SRE, Engineering, and architecture teams to track and optimize desktop and mobile performance incessantly.

• Owns the stability, performance, quality assurance, and automation goals of all the products and platform services that are required for the success of Costco mobile app.

• Collaborates proactively with multiple distributed value streams, vendors, service providers; and ensures product artifacts (stories, epics, features, acceptance criteria, etc.) that are pertinent for the mission and strategic objectives are completed as planned.

• Partners closely with Business, Dev, SRE teams to identify the environment requirements for the performance goals of the projects and maintain an efficient CI/CD pipeline.

• Takes responsibility for foundational libraries, frameworks, and dev tools that support the mobile app and the BFF layers. Works with Digital development teams for safe use of libraries, frameworks, and dev tools.

• Oversees the security, compliance of the mobile app.

• Helps engineering teams establish and achieve objectives and key results in desktop, mobile, and other form factors.

• Establishes consistency of performance measurement, observation, and tooling approaches across engineering teams and products.

• Develops, employs, and increases adoption of automation that help improve quality assurance, app stability, improve performance, increase deploy frequency, and enhance the overall platform experience.

• Contributes code to streamline performance and remove bottlenecks.

• Evaluates the performance rigor of engineering teams and works with SRE to reduce complexity.

• Writes specifications and understands performance trade-offs and risks.

• Influences others and represents technical insight about customer experience to engineers.

• Helps debug performance issues and produce high quality code to fix them.

• Provides code reviews for performance-related patches.

• Spends a significant amount of time mentoring others and providing cross-team input.

• Understands the mobile application/domain end to end, takes ownership of a group of applications from a QA perspective, and develops Test automation scripts.

• Drives the team to ensure on-time delivery, quality improvement KPIs.

• Communicates effectively to different stakeholders on the project progress at different time lines (weekly/bi-weekly/monthly etc.).

• Collaborates with customers, other managers, team leads to resolve any team blockers, and brings up best practices, solutions.

• Takes ownership for team development and growth, including setting goals and objectives, identifying skill gaps, facilitating training, career planning, providing regular feedback, handling appraisals, managing rewards and recognitions to the team.

• Oversees the hiring, managing attrition, and talent retention for the team.

• Takes ownership for building innovation culture in the team and drives the team to bring up new solutions to improve the quality and efficiency.

• Supports Digital pods in preparing short term and long-term project goals as aligned to organizational directions; drives the team to realize the goals.

• This is a full-time management/leadership position (45 hours per week).

REQUIRED

• 5 years' of mobile software development with an emphasis on iOS.

• Deep understanding and proficiency in building mobile apps from scratch using Swift/Objective-C; some experience with/working knowledge of Java/Kotlin and Python is preferred.

• Prior experience integrating 3rd party API's and interfaces.

• Adept in UX design, database design, query optimizations, and performance tuning, application stability analysis.

• Desire and ability to expand expertise into additional mobile languages.

• Expertise in designing testable software (Unit/Functional/End-to-End) and building large scale, complex applications.

• Self-motivated/learning mindset with strong communication, analytical, and problem-solving skills.

• Passionate about writing clean, well-organized, and production-ready code.

• Desire to build a larger in-house team and manage a group of developers over time.

• User-centric focused and embrace Agile practice.

• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended:

• Bachelor's Degree in Computer Science, Engineering, or related field.

• A portfolio of Apps or SDKs already built and in the App Store or Google Play.

• Strong software engineering management experience preferred.

Required Documents

• Cover Letter

• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.