We’re seeking a hands-on, solutions-driven IT Operations Manager to support and scale IT technology across our cultivation/CPG operations. This role plays a key part in bridging the gap between IT and operations - ensuring technology is successfully integrated as new sites go live and production ramps up. You’ll lead a small, agile team to implement, support and maintain IT services, primarily for cultivation and manufacturing environments, while also providing backup support for retail operations as needed. The ideal candidate brings strong communication skills, a manufacturing or industrial background, and the ability to manage projects and relationships across multiple teams and locations.
Responsibilities- Lead IT field service support operations across cultivation/CPG facilities.
- Provide backup support and coordination for IT issues and initiatives in retail environments as needed.
- Collaborate with construction and operations teams to implement IT systems during transitions from buildout to active operations.
- Deploy and maintain secure, scalable networking and systems infrastructure across multiple physical sites.
- Have a general understanding of networking to implement, support, service and maintain critical IT services.
- Act as a point of escalation for IT issues in cultivation/CPG facilities, ensuring timely resolution and minimal operational disruption.
- Build strong relationships with production site leadership, serving as the primary IT liaison for field operations.
- Manage and mentor a small team of Field Service Engineers and System Administrators.
- Participate in cross-functional planning and support technology-related project rollout efforts.
- Ensure infrastructure meets uptime, performance and compliance standards across highly regulated environments.
- Maintain thorough documentation of IT systems, support procedures and project timelines.
- Bachelor’s degree in Computer Science or related field
- 7+ years of experience in system/platform/DevOps roles with progressive responsibility
- 2+ years managing or leading IT field support or engineering team
- Strong hands-on experience with Microsoft and/or Linux environments
- Experience with these processes and/or concepts: Automation, Configuration Management, Incident Management, DevOps, Security Audits
- Self-motivated, resourceful, and innovative, with the ability to work independently or collaboratively across teams using sound judgment and common sense.
- Thrives in dynamic, fast-paced environments, such as start-ups or high-growth operations, with strong critical thinking and project ownership.
- Excellent communication and organizational skills, with the ability to lead cross-functional initiatives, manage multiple priorities, and collaborate effectively with both technical and non-technical stakeholders.
- Operates with a high level of professionalism and integrity, including dealing with confidential information
- Must understand and comply with the rules, regulations, policies, and procedures of GTI
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Willingness to travel to cultivation, manufacturing, and retail sites as needed
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
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What We Do
We are a national cannabis consumer packaged goods company and retailer. Our mission is to promote well-being through the power of cannabis while giving back to the communities in which we serve. Established in 2014, Green Thumb employs over 4,800 people and serves thousands of patients and customers each year.
Green Thumb manufactures and distributes a portfolio of branded cannabis products including RYTHM, Dogwalkers, Beboe, Good Green, incredibles, Doctor Solomon’s, &Shine, and owns and operates rapidly growing national retail cannabis stores called RISE.
Why Work With Us
Cannabis is a rapidly growing industry. It's the Great American Growth story, and it is much more than revenue numbers. It's a story about people first. From our commitment to helping right the wrongs caused by the War on Drugs to our passionate team members, people and their well-being are at the core of everything we do at Green Thumb.
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