Manager, Investor Services

SEI Investments is a leading global provider of asset management and investment technology solutions.  The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers. 

Position Description:

This Management position is within the Investor Services Client Operations unit of SEI and will be responsible for the management and running of an Investor Services team. Reporting to the Director of Investor Services Client Operations, this individual will be responsible for interacting with all levels of professionals both internally and externally.  Candidates must have a high level of understanding of Alternatives structures and the associated transfer agency process of such structures.

What you’ll do:

• Manage and support the Investor Services team within Investor Services Client Operations.
• Ensure a smooth investor account opening process and that requests for information are dealt with efficiently.
• Ensure the team’s quality of work is maintained at a high standard and that all investor reporting and correspondence is addressed timely and accurately.
• Ensure all payments made to investors are accurate.
• Review Limited Partnership Agreements and OM’s pre-launch of each Fund and have the ability to identify and highlight potential operating issues.
• Support senior management and assist in strategic business decision making.
• Assist senior management in growing and maintaining operational quality including supporting conversions & onboardings, hiring and coaching staff, developing workflows, leveraging technology solutions to improve operating models and applying best practice.
• Develop & maintain relationships with all client contacts including investment professionals, investors, lawyers, auditors and banking personnel.
• Work with your direct reports to manage & supervise your team on systems, processing, procedures and job responsibilities;
• Train, coach and mentor all employees, develop and motivate staff within their sub-unit;
• Provide regular input and feedback regarding employees’ ongoing performance / development / performance appraisals;
• Organize and run team meetings.
• Work closely with and support internal stakeholders, including the AML Operations teams, Fund Accounting, Relationship Management and others.
• Enforce adherence to agreed service standards and specified deadlines;
• Maintain a good working relationship with external clients, investors as well as with internal relationship managers and other business units within SEI;
• Assist in the development, implementation and adherence to departmental procedures;
• Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Wellbeing for all employees for whom you have responsibility;
• Work on Projects / Ad-hoc tasks as required.

 What you bring to the table: 

• At least 8 years’ experience in a transfer agency role with at least 3 of those working with Alternatives structures. 
• Experience in working on Alternatives platforms, ideally Investran and/or NTAS.
• Have a strong knowledge of Closed and opened ended alternative structures and various Fund domiciles regulatory requirements.
• Have a strong understanding of the capital call process, sub-closes, equalization, distributions and waterfall calculations.
• Be able to demonstrate an understanding of AML regulations.
• Experience at Assistant Manager level of above, including coaching / mentoring of team members;

Attributes we Value:

• Strong oral, written communication and presentation skills;
• Strong Coordination and Relationship Management skill;
• Strong organizational and administrative skills, with strong attention to detail essential;
• Individual who takes initiative and ownership of assigned responsibilities;
• Positive ‘can do’ attitude with excellent problem-solving skills;
• Ability to collaborate and operate as one IS Client Operations management team;
• Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet strict deadlines;
• Flexible / Adaptable;

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents up to the age of 18 years. Pension Scheme. Tax Saver Travel Benefits. Bike to Work Scheme. On-site Gym with Fitness Classes and 1:1 PT Sessions. Club Supplement. Education Assistance. Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year. Life Assurance & Group Income Protection. Employee Share Participation Scheme.

We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.