Beauty Co-Lab (BCL) is a bespoke Omnicom Media Group unit for L’Oréal USA delivering an industry-leading agency solution that drives business growth and transformation.
With deep expertise in data and technology, we deliver audience first, full-funnel and omni-channel strategies to deliver against L'Oréal's mission: Create the Beauty that moves the world.
For over a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one vocation: Creating Beauty with a main goal of offering each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At Beauty Co-Lab, our mission is to co-create what's next and our team of beauty champions and media challengers possess modern media, commerce, and analytics skillsets to keep pace with the rapidly changing ecosystem and reflect the wonderful diversity of the consumers and communities we serve. We are passionate about beauty, media, data, and technology.
Overview
The Manager, Investment and Operations should be an agile, self-starter with knowledge across key functions including Media Investment, Ad Tech, Operations, Finance and Planning, should have strong execution skills across digital operations and investment platforms – an understanding of overall media planning and the industry, planning against client goals and budgets, including tagging, optimizations, billing, and reporting, along with strong personnel management skills. This role will be responsible for leading a team of 4+ whose focus is on cross-division priority items, leading with billing actualizations. They will be able to understand how to recognize issues, escalate and work to resolve with the appropriate teams, and develop processes to help team best practices. The Manager should be able to prioritize within timelines and effectively communicate and delegate in verbal and written form. It is important to be curious and continually seek opportunities both within their accounts and on the broader functional team, look to build relationships internally and externally with partners so that they can begin to understand how to effectively communicate and navigate these relationships.
As a Manager, you are the primary accountable party and responsible for leading the Investment Operations team made up of Senior Associates, and all their Cross-Division workflows and responsibilities. You will liaise with Offshore and Onshore Investment and Operations teams, as well as Media Reconciliation and Finance to ensure client timelines and internal deadlines are being met. You will use your experience and platform knowledge to ensure media buys are entered correctly, brand safe and identify areas improvement and help streamline workflows. As the Manager, you will be the escalation point for this team, a key player in developing and socializing best practices to the BCL team at large, responsible for educating, upskilling and career pathing junior team members, and will report directly into the Director.
Qualifications
- Bachelor’s degree in marketing, advertising or communications
- 3 or more years of agency experience or relevant/translatable work
- Extensive experience working with Media Ocean (Prisma/DDS) priority, Ad Servers (Google Campaign Manager, Innovid) preferred, brand verification partners IAS/Doubleverify, and at least one investment platform: Meta, Google Ads, DV360, etc.
- Advanced Microsoft Excel skills and ability to work with scaled Excel spreadsheets is mandatory
- Strong attention to detail focusing on accuracy of numbers and ability to cross-check formulas & related numbers across related reports
- Ability to problem solve to develop solutions, troubleshooting a must –
- Strong project management skills – meeting deadlines with reliance on cross-discipline, cross-team collaboration
- Help educate internally and client team on latest trends, best practices, technologies, etc.
- Ability to effectively merchandise successes to the client
- Effectively manage and develop junior team members (mentoring, training, etc.) Our success is underwritten by our core principles:
- Collaborative: We are a team – working together to accomplish our goals
- Communicative: We are clear, honest, and prompt – while exchanging ideas and information
- Confident: We are sure of ourselves & our abilities – with the quiet inner knowledge we are capable
- Courageous: We are brave, acting without fear – exhibiting the strength to persevere All of which is underpinned by a commitment to total transparency.
Responsibilities
- Has strong working knowledge of digital media landscape and ad technology
- Strong time management and problem-solving skills, proactivity, attention to detail
- Comfort speaking in front of clients and others; attends meetings and provides clear written recaps/notes of all meetings, leads meetings when necessary
- Attends Mandatory training sessions/webinars to become fluent in media planning tools and platforms specific to BCL
- Works with other Ops teams to refine/redevelop larger team processes as business needs change
- Functions as primary oversight and escalation point for all cross-division business for internal BCL and external client teams
- Oversees and maintains team’s status sheets and process documents
- Daily monitoring of Hive ticketing system for buy set up and entry in buying platforms on behalf of client Investment teams, HOK support when needed
- Oversees and assists with Investment Ops monthly data compilation, billing, and invoice clearance responsibilities
- Liaises with outside vendors on Ways of Working and function as escalation point for roadblocks within the Monthly invoicing/billing process
- Delegates and provides clear written instructions and deadlines to team members for ad hoc projects
- Leads and orchestrates the review of Uncleared/RNO reports, variance reports, and annual audits
- Reporting - organize and pivot data information in a digestible fashion
- Monitors client, competitor, and industry changes
- Attends any additional partner meetings to further understanding of the media marketplace and build relationships amongst the vendor community
- Supports ad-hoc data requests for forecasting, billing, promotional performance, etc.
- Performs various other duties as assigned, including functioning as a backup/coverage for other team members, including Director
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This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
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Omnicom Media Group (OMG), the media services division of Omnicom Group Inc., delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OMG connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OMG agencies around the globe.
